Cookie Policy

Terms and Conditions

COOLPARCEL.COM - VALID FROM 1 September 2021

 

1. GENERAL

 

1.1 Coolparcel.com means:

Coolparcel.com

875N Michigan Ave.

Suite 3950

Chicago

IL 30611

United States

 

Phone: +1 816 301 6285

Email: info@coolparcel.com

 

1.2 Customer means: The person who either acts for himself, another person, or on behalf of a company as a proxy holder to place an order for a shipment with Coolparcel.com.

 

1.3 By consignor is meant: The party who has the last contact with the consignment before delivery to the freight company that handles the consignment.

 

1.4 By consignee is meant: The party to whom the consignment is sent.

 

1.5 Please note that the customer, payer, owner, sender and recipient are five legally responsible parties with different responsibilities, regardless of whether they are one and the same or different natural and / or legal persons. General law and case law apply unless otherwise stated in the present or subcontractors' terms.

 

1.6 These business conditions form the basis of the agreement on which Coolparcel will transport packages, pallets, containers, moving goods and documents.

 

1.7 Unless special services have been agreed, the transport services that Coolparcel 's customer service must ensure are limited to the transport of ordered consignment, and where it is relevant to pick up and deliver the consignment.

 

1.8 Rejection of shipment. Coolparcel offers freight on behalf of reputable freight companies, but does not ship itself, and is not a universal carrier under the Postal Act. Coolparcel therefore reserves the right, in its sole discretion, to refuse transportation of any package up to and including the time the package is submitted to Coolparcel or subcontractors for the purpose of transportation. This also applies, for example, to packages that immediately meet the suppliers' conditions, but are assessed by the driver as unsuitable for transport, due to the nature of the contents, inadequate packaging in relation to the special nature of the contents or the like.

 

1.9 These terms and conditions apply to all Coolparcel 's activities and services performed on behalf of the customer, regardless of whether these are performed by Coolparcel or by Coolparcel 's subcontractors.

 

1.10 IMPORTANT NB: PRESENT TERMS AND CONDITIONS THEREFORE CONSTITUTE THE PRIMARY TERMS OF AGREEMENT WHICH ARE DIFFERENT FROM ONLY TO THE EXTENT THAT IS MENTIONED IN THESE TERMS OF TERMS. DEVIATIONS ARE TAKEN FOR THE SECURITY OF THE GOODS AND LIMITATIONS THAT ARE SPECIFIC TO THE INDIVIDUAL SUBCONTRACTORS, WHY IN THESE SITUATIONS REFERENCE TO THE SUPPLIERS'S AND THE TRADE OF THE SUPPLIERS ARE AND

 

Leman

https://us.leman.com/media/iofnpvrl/terms_and_conditions_of_services_us.pdf

 

USPS

https://about.usps.com/who/legal/terms-of-use.htm

 

Fedex

https://www.fedex.com/en-us/terms-of-use.html

 

TNT

https://www.tnt.com/express/en_us/site/terms-conditions.html#

 

DHL

https://www.dhl.com/us-en/home/footer/terms-of-use.html

 

UPS:

https://www.ups.com/us/en/help-center/legal-terms-conditions/service.page

 

 

1.11 IMPORTANT NB: PLEASE NOTE THAT SECTION 1.10 ALSO APPLIES TO THE SUBCONTRACTOR GLS, WITH THE EXCEPTION OF THE TERMS OF LIABILITY AND INSURANCE WHERE IT IS "NORDISMBELD SPD".

 

1.12 IMPORTANT: WHEN REFERRED TO THE “GENERAL PROVISIONS OF THE NORDIC FORWARDERS 'ASSOCIATION” (NSAB 2015) IN CONNECTION WITH COMPENSATION AND INSURANCE, WHICH IN DANISH KRONER PER 01.07.19 CONSTITUTED APPROXIMATELY 70, - DANISH KRONER PER KILO.

 

1.13 Coolparcel uses subcontractors such as. UPS, USPS, DHL, and FEDEX to provide Coolparcel 's services. Coolparcel seeks to handle the contact to these on behalf of the customer, in case of any customer service tasks. However, depending on the situation, there may be cases where it will be necessary for the customer to communicate directly with the subcontractor.

 

1.14 Terms that do not appear in these terms and conditions, or the terms and conditions of the referred subcontractors, or are not otherwise agreed in writing between Coolparcel and the customer, can not be applied.

 

2. PRICE

2.1 WHAT IS INCLUDED IN THE PRICE

2.1.1 The prices indicated include any fuel surcharges and are shown both with and without VAT. However, amounts relating to insurance are exempt from VAT. 

2.1.2 Prices of shipments outside the US are VAT-free and consequently charges etc. on shipments outside the US are also VAT-free.

2.1.3 The price is free of customs duties and duties, see section on customs and customs documents. The price is calculated based on the weight or size of the shipment, the so-called volume weight. 

2.1.4 Volume calculation is the transport industry's way of converting volume into a figure comparable to the weight of the shipment. To find the volume weight, you first multiply the length, width and height in cm. Then divide by 5000. Ex (LxBxH)/5000. Some subcontractors can use other volume calculation factors. 

2.1.5 The volume weight is held against the actual weight. The higher weight of the two is the basis for calculating the price. 

2.1.6 All shipments are measured and weighed electronically en route to the recipient, and if there is a deviation from the information provided by the customer, which makes the shipment more expensive than intended, Coolparcel reserves the right to re-invoice the customer for the deviation, as well as to impose an after-invoicing fee of USD 15 (ex. VAT) and, if necessary, reject the shipment. If the customer orders and pays for larger or heavier shipments than the customer actually gets transported, this does not result in the possibility of compensation or refund of the difference between ordered and factually measured and weighted shipment. 

2.1.7 The price is adjusted continuously and the price calculator's listing may therefore vary.

2.1.8 The price includes that the customer is generally covered for losses through the selected supplier's insurance. In the event that the selected supplier does not offer cover, Coolparcel 's standard insurance will take effect and provide the customer with cover of up to USD100 including VAT. If each subcontractor offers standard insurance, it is this insurance that covers the entire cost of the customer. If further coverage is desired, the customer can take out supplementary insurance through Coolparcel . Further information can be found in Chapter 15 "Insurance". 

2.1.9 The price of shipments is calculated based on the customer's information entered (dimensions, weight, quantity, pick-up point, destination and desired level of service) in the price calculator, which is available on the www.Coolparcel.com.

2.1.10 NB: IT IS THE CUSTOMER'S OWN RESPONSIBILITY TO ENSURE THAT THE INFORMATION ENTERED IS CORRECT. IF THE INFORMATION DOES NOT MATCH, IT IS THE CUSTOMER ALONE WHO IS RESPONSIBLE FOR ANY EXPENSES THAT THIS MAY ENTAIL.

2.1.11 THE PRICE CALCULATOR ON the WWW.COOLPARCEL.COM ALWAYS FORMS THE BASIS OF THE CUSTOMER'S PRICE, UNLESS ANOTHER WRITTEN OFFER HAS BEEN RECEIVED FROM COOLPARSEL AND THE PRICE STATED AND CONFIRMED DURING THE ORDER IS VALID AND IS CONSIDERED ACCEPTED WHEN THE ORDER HAS BEEN COMPLETED ON THE WWW.COOLPARCEL.COM.

2.2 EXPENSES NOT INCLUDED IN THE PRICE

2.2.1 Customer error, change or missing fees.
In the event of a defect or defect on the part of the customer, the customer will be charged for any expenses that this may entail in accordance with Article 11(1) of Directive 2001/18/EC. Coolparcel and subcontractors' terms of trade. Depending on the nature of the error, it may also result in the cancellation of large parts of Coolparcel and freight suppliers' delivery times, guarantees and general liability.
Fees are not limited to, but are primarily made through the following standard rates:

2.2.1.1 Change of recipient address in error or redirection to new address within the same zip code on the customer's initiative USD10 (ex VAT)

2.2.1.2 Incorrect or deficient address USD10 (ex VAT)

2.2.1.3 Label not printed and affixed USD5 (ex VAT)

2.2.1.4 Non-system conform (not stackable), incomplete or inadequate packaging USD10 (ex VAT)

2.2.1.5 Misinformed weight or size, up to USD10 (ex VAT)


2.2.1.6 Exceeding the maximum weight and/or size of the supplier for dispatch to

parcel shop USD10 (ex VAT)

2.2.1.7 Exceeding the freight supplier's maximum or minimum size for parcel transport USD20 (ex VAT)

2.2.1.8 Unsuccessful delivery attempts, denied receipt, no one present to receive at the address or failure to pick up in parcel shop resulting in new delivery attempt or return to sender USD10 (ex VAT)

2.2.1.8.1 Inability to deliver to the consignee shall be treated as denied receipt. Whether the recipient refuses to open the door or if the recipient is not at the address, it requires handling beyond the agreed one, which can result in additional costs and delays. 

2.2.1.9 Unsuccessful delivery attempts, denied receipt, no presence to receive at the address or non-collection resulting in delivery to parcel shop or depot USD5 (ex VAT)

2.2.1.10 Home Recipient Address (when business is selected) USD5 (ex VAT)

2.2.1.11 Using cancelled label- if the customer
cancels their purchase or for any other reason cancels a package label- and yet uses the cancelled package label, it results in a fee of USD40 (ex VAT).


 

2.2.2 Beneficiary-dependent expenditure

2.2.2.1 When the recipient refuses receipt, freight suppliers and authorities are given tasks and responsibilities that are beyond expectations and usually entail costs. Therefore, both subcontractors and customs authorities etc. can collect cover for various expenses, as well as any costs associated with destruction or return. Any costs incurred in this connection are borne solely by the customer, who will be invoiced for this purpose. 

2.2.2.2 In general, all costs related to return shipping are borne by the sender/customer, and not Coolparcel .

2.2.2.3 The price of business shipments is based on easier access to professional recipients at the address. Therefore, most freight suppliers require a business recipient to meet a number of different requirements. This could include staffing during office hours, clear signage, located in commercial housing and the like. For the specific requirements, as mentioned in 1.10, we refer to the selected freight supplier's terms of business, which are also attached to the order confirmation. 

2.3 Supplementary benefits

 

The following sections are products or services that can be purchased in addition to the freight that the customer receives from the carrier. The various types of additional services extend the service that Coolparcel already offers.

 

2.4 Supplementary insurance

If the customer wants more than the insurance offered by the carrier and more than the basic insurance Coolparcel offers, then the customer can take out supplementary insurance. See Chapter 15.

 

2.5 Urgent treatment and priority insurance management


2.5.1 When purchasing priority insurance management, Coolparcel actively seeks to clarify liability for any damages with priority over other casework. The purchase of urgent compensation means that any compensation for damage or loss will, where possible to clarify, be paid directly to the customer before the often time-consuming administrative procedures and transactions are completed. Once the carrier has completed the full casework, assessment and possible payment of compensation, this compensation will accrue to Coolparcel . If there is less compensation from the carrier, the amount paid will be recovered.

 

2.5.2 If it turns out that the customer has not complied with the general requirements for the shipment and terms of liability, or if the replaced shipment appears after compensation has been paid, the full amount of compensation may be recovered.


2.5.3 Urgent compensation applies only to packages worth up to USD100

 

2.5.4 General terms of liability and compensation are still in force and the customer is responsible for complying with the requirements that the carrier makes for e.g. packaging, correct information, etc. to be entitled to compensation.

 

2.5.5 It is always the carrier's own insurance and terms of compensation that are applicable and are only paid in advance by Coolparcel .

 


2.6 Monitoring Services

 

Purpose

 

2.6.1 Monitoring services are an exceptional monitoring of the subcontractor's transport and administrative processing of the customer's shipment, in order to

- increase the customer's ability to exercise due diligence,

- be able to react as early as possible to any problems,

- minimize the total delay when a shipment requires an action

- increase the success rate of replacement of damaged shipments,

- increase the success rate of the search for lost consignments,

- increase the likelihood that the customer's customs documents have been correctly completed,

- increase the overall success rate of customs clearance,

 

Content

 

2.6.2 Monitoring, for example, the track &t trace information available through the chosen freight supplier, including both publicly available information and any information that the chosen supplier may make available to Coolparcel 's systems. The frequency of queries and monitoring of the carrier's data depends on the selected service package and any limitations in the different systems of the carriers.

 

 

2.6.3 Informing the customer of any situations that require the customer to take responsibility and act in a timely manner to comply with applicable terms, conditions and customs rules in the countries concerned. When Coolparcel becomes aware of an irregularity, the customer will be informed with a request to ensure that everything is correct and correct any errors. Coolparcel can often only provide information, instructions and guidance, and it is the customer's responsibility to comply with the requirements and conditions that the carrier and any other party to the freight provide. Monitoring services are essential to pay close attention to the customer's shipments.

Limitation.

2.6.4 Monitoring services are not a takeover of customer responsibility. It is only a service that seeks to create greater success rates and fewer errors and losses by informing the customer of their responsibilities in any situations that require action in connection with any customs documents and during transport. It is a service that gives customers a better basis for being able to exercise due diligence to the greatest extent possible despite any limited experience with freight.

2.6.5 Coolparcel does not offer shipping services and is not up to date with customs rules in the world's 251 countries and territories. It is therefore the sole responsibility of the customer to ensure, for example through contact with various embassies and customs authorities, that all customs rules are complied with. Coolparcel 's service is not a full-time guard, which the price also reflects, and is limited to informing the customer about the challenges that Coolparcel recognizes or assumes may arise, based on the experience and knowledge Coolparcel has available. Once a potential challenge is recognized, the customer and Coolparcel are notified seeking to clarify as far as possible what the current status is and what actions may have been required, prior to dialogue with the customer. If action is required, this is still the customer's responsibility, as exmepelvis compliance with customs rules may require the need for urgent communication with the recipient or similar requirements that Coolparcel does not have the physical opportunity to meet.

2.6.6 Coolparcel informs the customer of any requirements for action and, as far as possible, of their deadlines, and is not responsible either for the action itself or for meeting deadlines. It is the customer's own responsibility to follow up on any deadlines and ensure that these are met.  Coolparcel discloses this information to the extent that Coolparcel has been informed of it by the carrier, but Coolparcel is not responsible for examining time limits or the like in the carrier's terms or customs rules.

2.6.7 Coolparcel.com cannot be held liable for any direct or indirect loss, damage, claim for damages or consequences of inaction before the expiry of any time limits, either on behalf of the customer or by some actors or authorities, unless otherwise directly provided by Danish law. This responsibility rests solely with the customer. Coolparcel is similarly not responsible for errors in the various systems, mail services,equipment, etc. of the carrier and/or suppliers, but is solely responsible for its own actions, unless otherwise directly provided by Danish law.

 

3. ORDER CONFIRMATION / INVOICE

3.1 Once ordered and paid, an invoice and address label are sent to the customer by e-mail. In addition, these terms and conditions of trade are sent to the subcontractor used, cf. the Consumer Contract Act. 

3.2 NB: PLEASE NOTE THAT THESE CONDITIONS DETERMINE REQUIREMENTS FOR THE CUSTOMER'S PACKAGING AND PREPARATION OF THE SHIPMENT, THE SUBCONTRACTOR'S HANDLING, DELIVERY AND ANY COMPENSATION, ETC.

3.3 If the customer has an invoice scheme and pays by invoice, the address label is sent by e-mail and invoice is sent at a later date.

3.4 Once the payment has been made by the customer, the amount is reserved on the payment card used. When the address label is sent, the money is withdrawn from the payment card, as the address label acts as a part of the shipment. In pallet transport, the money is withdrawn from the card upon conclusion of the agreement, as the transmission of a carrier is a cost part of the ordered service. NB. Please note that using the right of withdrawal before collection entails a fee for unsuccessful haulier driving for pickup. 


 

3.5 Invoice scheme

3.5.1 It is possible for business customers to pay by invoice. The agreement must be confirmed by Coolparcel , and requires a valid EIN number and a positive credit approval.

3.5.1.1 Payment via EIN
Public authorities and institutions as well as business customers with EIN number, is free to use Coolparcel . When customers shop via EIN, it is crucial that all orders contain any information necessary for payment to Coolparcel to take place. Lack of information can result in extensive work for Coolparcel with the tracking of the employee in question, permits and numbers etcwhich is why it entails a fee of USD100.

 

3.5.2 Customers with invoice arrangements can trade freight for the amount for which they are credited, and Coolparcel reserves the right to close invoice purchases when the maximum is reached or if Coolparcel becomes aware of factors that affect the current risk assessment. In such cases, the customer can normally continue to trade via credit card. 

3.5.3 If the customer wants greater credit, the customer can agree deposit. In this case, the amount paid will be multiplied by a factor determined by Coolparcel and increase the credit by the calculated amount. The deposit paid is not remunerated and the customer can have the deposit deposit paid out at any time if the original credit has not been exceeded.

3.5.4 Unless otherwise separately agreed in writing with Coolparcel , all invoice customers will receive a total invoice of all orders ordered during the week due 7 days after the invoice date, if the second payment deadline has not been agreed in writing. Coolparcel only sends invoices for the weeks in which the customer has placed orders. Weekly invoicing is the chosen frequency regardless of the size of the business customer to ensure that it is possible to pay outstanding invoices even before they are due, provided that the credit is used to the maximum. 

3.5.5 The invoice sent by credit card payment is free of charge. For the weekly invoices sent to customers on the invoice scheme, a fee of USD3 (ex VAT) per week is charged to cover the administrative expenses. 

3.5.6 Invoices are sent by the email specified under the "Invoice E-mail" field, and only the customer is responsible for reading and responding to sent emails and ensuring that the correct email address has been provided.

3.5.7 Coolparcel reserves the right to terminate with immediate effect any agreement on invoices, credit and deposits if Coolparcel deems it necessary.


 

4. CANCELLATION/RIGHT OF WITHDRAWAL

4.1 As a rule, Coolparcel 's services are exempt from the right of withdrawal. If a purchase/order is cancelled, this can be cancelled upon request to Coolparcel either in writing by e-mail or by telephone. If an e-mail is contacted, this must be marked with the heading "Cancellation", and sent to info@Coolparcel.com , with the corresponding order number, order date, name and phone number. 

4.2 Cancellation/cancellation can usually be made up to 2 hours before the agreed pick-up time.

4.3 The money is returned to a bank account within 1-3 days bank days to private customers and companies that do not have invoice arrangements. However, this may vary depending on the credit card used for the purchase. 

4.4 Once the shipment has been picked up or delivered, the right of withdrawal lapses.


 

5. PACKAGE PICK-UP

5.1 When a service with pickup is selected, it is the customer's responsibility to ensure that the shipment is properly packaged and ready for collection. For additional terms and conditions regarding pickup, please refer to the selected vendor's terms of trade for the selected service attached to the order confirmation.

5.2 NB: NON-COMPLIANCE WITH THE REQUIREMENTS OF THE SELECTED SUPPLIERS' CONDITIONS MAY RESULT IN MATERIAL EXPENSES AND/OR LOSS OF SHIPMENT, AS WELL AS WAIVER OF LIABILITY ON THE PART OF COOLPARSEL AND THE SUBCONTRACTOR.

6. DELIVERY OF PACKAGE

6.1 When a delivery service is selected, it is the customer's responsibility to ensure that the shipment is properly packaged and is delivered in a timely manner in accordance with the order placed. For terms and conditions regarding the place of filing, please refer to the selected supplier's terms of trade for the selected service attached to the order confirmation. 

6.2 NB: NON-COMPLIANCE WITH THE REQUIREMENTS OF THE SELECTED SUPPLIERS' CONDITIONS MAY RESULT IN MATERIAL EXPENSES AND/OR LOSS OF SHIPMENT, AS WELL AS WAIVER OF LIABILITY ON THE PART OF COOLPARSEL AND THE SUBCONTRACTOR.


 

7. DELIVERY

7.1 NB: PLEASE NOTE THAT THE TRANSPORT TIME SPECIFIED IN THE PRICE CALCULATOR IS INDICATIVE, AND ANY GUARANTEES OR COMPENSATION FOR LATER DELIVERY THAN INDICATED DEPEND ON THE CHOSEN SUBCONTRACTOR'S TERMS OF TRADE.

7.2 For terms and conditions of delivery, please refer to the selected supplier's terms of trade for the selected service attached to the order confirmation.

7.3 NB: NON-COMPLIANCE WITH THE REQUIREMENTS OF THE SELECTED SUPPLIERS' CONDITIONS MAY RESULT IN MATERIAL EXPENSES AND/OR LOSS OF SHIPMENT, AS WELL AS WAIVER OF LIABILITY BY COOLPARSEL AND THE SUBCONTRACTOR.


 

8. DELAY

8.1 In some cases, there may be longer delivery times for the parcels to be cleared. Customs officers can always take out a package for inspection or pause the shipment until the information they need is present. Unfortunately, this will sometimes result in slightly longer delivery time than stated. Any intervention by public authorities which is not the result of actions by Coolparcel or subcontractors shall lapse all delivery deadlines and any associated guarantees and their respective possibilities for compensation. 

8.2 For more information on delay compensation, see The Limitation of Liability section.


 

9. SIZE AND WEIGHT OF THE PACKAGE

9.1 When ordering shipping, the customer will only be offered services from suppliers who are able to handle a shipment with the stated data for dimensions and weight. If the physical consignment differs from the stated objectives, it may result in refusal of shipment or post-invoicing, as referred to in the price section. The sizes offered depend not only on the subcontractor's generally offered services and options, but also on the specific trade agreement concluded between Coolparcel and the specific subcontractor, which is why there may be suppliers who will not be offered in the price calculator, despite their capacity in direct trade. 

9.2 In the event of exceeding the individual supplier's maximum size and/or weight requirements, any guarantee of delivery time lapses and Coolparcel and freight suppliers reserve the right to reject all or part of the shipments or impose fees for any costs that the shipment may entail.


 

10. CONTENTS OF THE PACKAGE

10.1 NB: PLEASE NOTE THAT ONLY CONTENT WITH CORRECT VALUE INDICATION IS TO BE CONSIDERED AS LEGAL CONSIGNMENTS. IN CASE OF DOUBT IN ANY ACTION FOR DAMAGES, ITEMS ARE VALUED AT THE DOCUMENTED COST PRICE. USED ITEMS SHALL BE VALUED AT THE LOWER OF THE FOLLOWING TWO AMOUNTS:

- THE DOCUMENTED COST PRICE
- THE CURRENT TURNOVER VALUECONTENT WITH
DEMONSTRABLY FALSE VALUE INDICATION IS CATEGORISED AS PROHIBITED GOODS, THEREBY ELIMINATING COOLPARSEL 'S LIABILITY.

10.2 VALUE SHIPMENT

10.2.1 Shipments of e.g. jewellery, watches, works of art, antiques, gemstones, stamps, unique items, gold or silver must not exceed a value or declared value per shipment of more than USD USD1000 or equivalent in local currency, unless separately agreed with Coolparcel .

10.2.2 NB: PLEASE NOTE THAT SHIPMENTS EXCEEDING A VALUE OF USD 1000 WILL UNDER NO CIRCUMSTANCES RESULT IN COMPENSATION EITHER FROM COOLPARSEL OR SUBCONTRACTORS IF NO SPECIFIC ADDITIONAL INSURANCE HAS BEEN TAKEN OUT ON THE VALUE OF THE PACKAGE. IN ADDITION, NO AMOUNT IN EXCESS OF THE AMOUNT INSURED AND/OR DECLARED ON THE

ANY CUSTOMS DOCUMENTS SEE PARAGRAPH 10.1.3, UNLESS OTHERWISE DIRECTLY PROVIDED BY DANISH LAW.

10.2.3 IN THE EVENT OF A DISCREPANCY BETWEEN ANY DECLARED CUSTOMS VALUE AND VALUE EXPRESSED IN THE SUPPLEMENTARY INSURANCE, THE MINIMUM AMOUNT OF THE TWO WILL DETERMINE THE AMOUNT OF THE COMPENSATION AND, MOREOVER, IN ACCORDANCE WITH THE APPLICABLE RULES ON WHAT CAN BE INSURED.

10.2.3.1 IMPORTANT NB: PLEASE NOTE THAT SECTION 1.10 ALSO APPLIES TO THE SUBCONTRACTOR GLS, WITH THE EXCEPTION OF THE CONDITIONS FOR LIABILITY AND INSURANCE WHERE INSTEAD THE "GENERAL PROVISIONS OF THE NORDIC FREIGHT FORWARDING ASSOCIATION" (NSAB 2015) APPLY.

10.2.3.2 IMPORTANT: WHEN REFERRING TO THE "GENERAL PROVISIONS OF THE NORDIC FREIGHT FORWARDERS' ASSOCIATION" (NSAB 2015) IN CONNECTION WITH COMPENSATION AND INSURANCE, IT HAS, AMONG OTHER THINGS, THE FINANCIAL CONSEQUENCE THAT A MAXIMUM AMOUNT OF UP TO 8.33 SDRS PER KILO CAN BE COVERED, WHICH IN DANISH KRONER PER 01.07.19 AMOUNTED TO APPROX. 70,- DANISH KRONER PER KILO.

10.3 PROHIBITED GOODS AND DANGEROUS GOODS
NB: PLEASE NOTE THAT IT IS THE CUSTOMER'S RESPONSIBILITY TO ENSURE THAT NO PROHIBITED ITEMS ARE SENT. COOLPARSEL ASSUMES NO RESPONSIBILITY FOR PRE-SHIPMENT CHECKS. IF PROHIBITED GOODS ARE SHIPPED, COOLPARSEL 'S LIABILITY LAPSES, AND ANY EXPENSES ARISING FROM THE SHIPMENT OF PROHIBITED GOODS, INCLUDING CONSEQUENTIAL DAMAGES AND CLAIMS FROM THIRD PARTIES, ARE BORNE SOLELY BY THE CUSTOMER. THE DISPATCH OF PROHIBITED GOODS MAY, IN THE WORST CASE, RESULT IN CRIMINAL LIABILITY. 

10.4 Prohibited products not allowed to be shipped with Coolparcel :

10.4.1 Alcoholic beverages

10.4.2 Animal skins (from wild animals)

10.4.3 Paints

10.4.4 Easily marketable goods with value exceeding USD 5000 are prohibited unless a separate agreement has been concluded with Coolparcel . Easily marketable goods can be works of art, antiques, gems, currency, gold, silver, jewelry, watches and the like. 

10.4.5 Products that are irreplaceable, including rare goods, goods no longer produced, collectors' items and the like.

10.4.6 Dangerous goods within the scope of the ADR Convention. These are generally objects which may be dangerous if not handled and transported according to certain requirements. Examples include pressurised containers, including deodorants with propellant, explosives, toxins and the like. A full list can be found on the National Police's website. 

10.4.7 Firearms

10.4.8 Furs

10.4.9 Ivory and ivory products

10.4.10 Live animals

10.4.11 Money and negotiable securities (e.g. cheques, bills of exchange, bonds, bank books, prepaid credit cards, equity notes or other securities)

10.4.12 Perishable goods

10.4.13 Personal effects (other than to the United States)

10.4.14 Plants

10.4.15 Pornographic material

10.4.16 Seeds

10.4.17 Tobacco and tobacco products

10.4.18 Goods which, in their form, are similar to or may be confused with dangerous goods or illegal goods. Examples include pranks and jokes, pranks and the like, which in its design can be perceived as dangerous. In case of need for this type of shipment, it is the customer's responsibility to make a separate written agreement with Coolparcel before ordering shipping is considered legal. 

See note in Chapter 22 for Extended List.


11. PACKAGING - PACKAGING

11.1 The customer is responsible for adequate and sound packaging and labelling with an adequate address label per package (see address label section).

11.2 Coolparcel does not control packaging and does not replace transport damage if it is considered that packaging was not sufficient and sound.

11.3 Packages must be packaged, with both internal and external packaging, so that they can be treated in up to several packing sorting plants without injury.

11.3.1 For automated sorting to be possible, all shipments must be packaged so that they are stackable. Shipments that are wrapped in cardboard but are not box-shaped can incur costs and cause delays in automated sorting systems. Be aware of the selected supplier's specific requirements and terms of trade. 

11.4 The outer packaging must be powerful and intended, or at least suitable for, quality for global package transport. The material on the outer layer must be PAP, unless otherwise agreed in writing with Coolparcel prior to shipment. 

11.5 The inner packaging must be snug, shock absorbing material and must be adapted to its contents.

11.6 All cavities in all directions must be filled with suitable material to protect the contents, even in the case of the shipment being turned upside down or sided during transport.

11.7 The consignor shall ensure that there can be no displacement, pressure or shock, either between the objects or between the contents and sides of the packaging.

11.8 For further description of the packaging requirements of the supplier concerned, please refer to the selected supplier's terms of trade attached to the order confirmation.

11.9 NB: PAY SPECIAL ATTENTION TO THE FACT THAT NON-COMPLIANCE WITH PACKAGING REQUIREMENTS CAN RESULT IN COSTS AND WAIVERS OF CLAIMS.

11.10 IN THE CASE OF TRANSPORT DAMAGE, THE FOLLOWING ARE NOT COVERED BY BASIC OR SUPPLEMENTARY INSURANCE, BUT ARE STILL COVERED BY LOSS:

11.10.1 Porcelain and glass and ceramics.

11.10.2 Electronics (applies to all electrical items)

11.10.3 Technical equipment, including flat panel monitors, computer, IT, laser equipment

11.10.4 Further information on compensation and insurance in the event of transport damage and loss is further developed in the section Insurance / Limitation of liability

12. ADDRESS STICKER

12.1 It is the customer's duty to ensure that there is an address label on each package or pallet in the shipment.

12.2 The address label to be used is sent from Coolparcel to the email address provided by the customer.

12.3 It is the customer's responsibility to forward the address label to the sender if the sender and customer are notone and the
same.

12.4 NB: It is not allowed to change the address label sent, as information is read on the barcode. If the address label is changed or damaged/incomplete at collection, Coolparcel and the subcontractor's responsibility for the safety of the shipment will lapse, without the possibility of a claim for compensation from the customer if the package is damaged or lost. Any additional costs associated with the handling of the package are borne solely by the customer. 

13. CUSTOMS DUTIES

13.1 It is mandatory to customs customs duties and services imported/exported, and the chosen freight supplier or local broker conducting customs clearance is entitled to charge for customs clearance, as well as for any related expenses including, but not limited to, charges for handling, storing, returning and any destruction of the shipment.


13.1.1 The Danish Business Authority requires that any company importing goods must be registered for import. It is the customer's responsibility to be import registered prior to ordering import shipments, and failure to register imports can result in fees and delays in which case Coolparcel 's obligations and financial liability are reduced or lapsed.

Neither legal nor practical party

13.2 Coolparcel is not a legal party and in no way participates in the customs clearance process and therefore has neither responsibility nor powers in relation to the customs clearance process itself. Therefore, Coolparcel cannot change a customs clearance or related expenses in any form, but can only offer to assist in communication between the parties.

Customs etc. is 100% a customer matter, Coolparcel can only assist

13.3 Consequently, since Coolparcel is not a party to customs clearance, Coolparcel bears no financial responsibility for customs clearance or customs-related expenses and can only pass on between the parties. Similarly, Coolparcel bears no responsibility for customs administrative obligations, but only provides service to assist the customer and parties to the customs shipment, in their compliance with the authorities' administrative requirements.

The customer has more responsibility than the recipient.

13.4 Customs and VAT expenditure will, as a rule, be collected by the beneficiary. If the consignee refuses receipt and/or refuses to pay, it is the responsibility of the consignor to cover the costs of customs handling, including, but not limited to, charges for handling, storing, returning and any destruction of the shipment. This is a global legal term that the sender assumes when ordering the shipment. In this way, a beneficiary cannot unknowingly incur an expense.

13.5 Similarly, it is the customer's full responsibility to ensure that any other requirements, such as permits, registrations and the like, are prepared in a timely and correct manner.

13.6 For the calculation/specification of duties and other possible administrative requirements, Coolparcel refers to the customs authorities of the exporting and receiving country.

14. CUSTOMS DOCUMENT

14.1 In the case of shipments outside the US, a customs document (also often referred to as pro forma invoice/commercial invoice or similar) must be completed and one of the packages must be printed and affixed to the consignment. A further 2 copies must be printed and given to the driver. 

14.2 IN THE EVENT OF ERRORS OR DEFECTS IN THE COMPLETION, PRINTING, AFFIXING AND DELIVERY OF THE CUSTOMS DOCUMENT BY THE CUSTOMER, COOLPARSEL 'S OBLIGATIONS LAPSE AND ANY EXPENSES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER.

14.3 NB: PLEASE NOTE THAT SHIPMENTS EXCEEDING A VALUE OF USD 5000 WILL UNDER NO CIRCUMSTANCES RESULT IN COMPENSATION EITHER FROM COOLPARSEL OR SUBCONTRACTORS IF NO SPECIFIC ADDITIONAL INSURANCE HAS BEEN TAKEN OUT ON THE VALUE OF THE PACKAGE. MOREOVER, THERE CAN BE NO

CLAIM AMOUNTS IN EXCESS OF THE AMOUNT INSURED AND/OR ARE DISCLOSED ON ANY CUSTOMS DOCUMENTS IN ACCORDANCE WITH PARAGRAPH 10.1.3, UNLESS OTHERWISE PROVIDED DIRECTLY BY DANISH LAW.

14.4 IN THE EVENT OF A DISCREPANCY BETWEEN ANY DECLARED CUSTOMS VALUE AND VALUEINDICATED IN THE SUPPLEMENTARY
INSURANCE, THE MINIMUM AMOUNT OF THE TWO WILL DETERMINE THE AMOUNT OF COMPENSATION AND, MOREOVER, IN ACCORDANCE WITH THE APPLICABLE RULES ON WHAT CAN BE INSURED.

14.5 NB: PLEASE NOTE THAT ONLY CONTENT WITH CORRECT VALUE INDICATION IS TO BE CONSIDERED AS LEGAL SHIPMENTS. IN CASE OF DOUBT IN ANY ACTION FOR DAMAGES, ITEMS ARE VALUED AT THE DOCUMENTED COST PRICE. USED ITEMS SHALL BE VALUED AT THE LOWER OF THE FOLLOWING TWO AMOUNTS:

- THE DOCUMENTED COST PRICE
- THE CURRENT TURNOVER VALUECONTENT WITH
DEMONSTRABLY FALSE VALUE INDICATION IS CATEGORISED AS PROHIBITED GOODS, THEREBY ELIMINATING COOLPARSEL 'S LIABILITY. SEE, IF NECESSARY, CHAPTER 10.


15. INSURANCE

15.1 As a rule, the shipment is covered for losses through the insurance of the chosen supplier, in accordance with the terms and conditions of trade of the subcontractor concerned. In the event that the selected supplier does not offer cover, Coolparcel 's standard insurance will take effect and provide the customer with coverage of up to USD 500,- including VAT. If each subcontractor offers standard insurance, it is this insurance that covers the entire customer's expense.

15.2 NB: PLEASE NOTE THAT SHIPMENTS EXCEEDING A VALUE OF USD 5000 WILL UNDER NO CIRCUMSTANCES RESULT IN COMPENSATION EITHER FROM COOLPARCEL OR SUBCONTRACTORS IF NO SPECIFIC ADDITIONAL INSURANCE HAS BEEN TAKEN OUT ON THE VALUE OF THE PACKAGE. IN ADDITION, NO AMOUNT IN EXCESS OF THE AMOUNT INSURED AND/OR DISCLOSED ON ANY CUSTOMS DOCUMENTS IN ACCORDANCE WITH PARAGRAPH 10.1.3 MAY BE CLAIMED, UNLESS OTHERWISE PROVIDED DIRECTLY BY DANISH LAW. 

15.3 IN THE EVENT OF A DISCREPANCY BETWEEN ANY DECLARED CUSTOMS VALUE AND THE VALUE INDICATED IN THE SUPPLEMENTARY INSURANCE, THE MINIMUM AMOUNT OF THE TWO WILL DETERMINE THE AMOUNT OF COMPENSATION AND, MOREOVER, ACCORDING TO THE RULES IN FORCE AS TO WHAT CAN BE INSURED.

15.4 IN NB: PLEASE NOTE THAT ONLY CONTENT WITH CORRECT VALUE INDICATIONIS TO BE CONSIDERED AS LEGAL
CONSIGNMENTS. IN CASE OF DOUBT INANY ACTION FOR
DAMAGES, ITEMS ARE VALUED AT THE DOCUMENTED COST PRICE. USED ITEMS SHALL BE VALUED AT THE LOWER OF THE FOLLOWING TWO AMOUNTS:

- THE DOCUMENTED COST PRICE
- THE CURRENT TURNOVER VALUECONTENT WITH
DEMONSTRABLY FALSE VALUE INDICATION IS CATEGORISED AS PROHIBITED GOODS, THEREBY ELIMINATING COOLPARSEL 'S LIABILITY. SEE, IF NECESSARY, CHAPTER 10.

15.5 If no supplementary insurance is taken out, compensation against Coolparcel will not be claimed for amounts exceeding the basic coverage of the USD100.

15.6 Any cover that the customer wants that exceeds Coolparcel 's basic insurance or the insurance of the chosen subcontractor will only be possible if supplementary insurance is taken out.

15.7 Supplementary insurance will cover loss or damage to goods which cannot be categorised as prohibited or dangerous goods. However, no transport damage to objects covered by the section "Packaging and wrapping". 

15.8 NB: SENDING THE CUSTOMER PROHIBITED OR DANGEROUS GOODS, THIS COULD ALSO RESULT IN A CLAIM FOR DAMAGES AND THE CUSTOMER WOULD BE LIABLE IF IT SENT EQUIPMENT OR PERSONAL INJURY IN ACCORDANCE WITH CHAPTER 10.

15.9 The coverage size is listed under the following section on Limitation of Liability.

15.10 IMPORTANT NB: PLEASE NOTE THAT SECTION 1.10 ALSO APPLIES TO THE SUBCONTRACTOR GLS, WITH THE EXCEPTION OF THE CONDITIONS FOR LIABILITY AND INSURANCE WHERE INSTEAD THE "GENERAL PROVISIONS OF THE NORDIC FREIGHT FORWARDING ASSOCIATION" (NSAB 2015) APPLY.

15.11 IMPORTANT: WHEN REFERRING TO THE "GENERAL PROVISIONS OF THE NORDIC FREIGHT FORWARDERS' ASSOCIATION" (NSAB 2015) IN CONNECTION WITH COMPENSATION AND INSURANCE, IT HAS THE ECONOMIC CONSEQUENCE, AMONG OTHER THINGS, THAT A MAXIMUM AMOUNT OF UP TO USD1 SDRS PER KILO CAN BE COVERED, WHICH IN USD PER 01.07.19 AMOUNTED TO APPROXIMATELY USD10R PER KILO.


16. LIMITATION OF LIABILITY

16.1 Coolparcel is responsible for ensuring that the price calculator on the website is accurate and for the delivery of a packing label that is functional when printed and matches the freight offered and ordered. In addition, Coolparcel offers various forms of customer service, such as guidance on good shipping practices, additions to the suppliers' product such as improved insurance of the shipment's content and the like, as well as parts of communication with the suppliers etc. In order to help the customer.

16.1.1 If the customer does not comply with these terms, Coolparcel 's liability in the event of damage or loss lapses.

16.2 Without subscription of supplementary insurance, under no circumstances can any claim be made against Coolparcel for amounts exceeding the basic insurance cover of USD100

16.3 NB: PLEASE NOTE THAT SHIPMENTS EXCEEDING A VALUE OF USD 1000 WILL UNDER NO CIRCUMSTANCES RESULT IN COMPENSATION EITHER FROM COOLPARSEL OR SUBCONTRACTORS IF NO SPECIFIC ADDITIONAL INSURANCE HAS BEEN TAKEN OUT ON THE VALUE OF THE PACKAGE. IN ADDITION, NO CLAIM MAY BE MADE FOR AMOUNTS IN EXCESS OF THE AMOUNT INSURED,

AND/OR ARE DISCLOSED ON ANY CUSTOMS DOCUMENTS IN ACCORDANCE WITH PARAGRAPH 10.1.3, UNLESS OTHERWISE DIRECTLY PROVIDED BY DANISH LAW.

16.4 IN THE EVENT OF A DISCREPANCY BETWEEN ANY DECLARED CUSTOMS VALUE AND THE VALUE INDICATED IN THE SUPPLEMENTARY INSURANCE, THE MINIMUM AMOUNT OF THE TWO WILL DETERMINE THE AMOUNT OF COMPENSATION AND, MOREOVER, IN ACCORDANCE WITH THE RULES IN FORCE AS TO WHAT CAN BE INSURED

16.5 NB: PLEASE NOTE THAT ONLY CONTENT WITH CORRECT VALUE INDICATIONIS TO BE CONSIDERED AS LEGAL
SHIPMENTS. IN CASE OF DOUBT INANY ACTION FOR
DAMAGES, ITEMS ARE VALUED AT THE DOCUMENTED COST PRICE. USED ITEMS SHALL BE VALUED AT THE LOWER OF THE FOLLOWING TWO AMOUNTS:

- THE DOCUMENTED COST PRICE
- THE CURRENT TURNOVER VALUECONTENT WITH
DEMONSTRABLY FALSE VALUE INDICATION IS CATEGORISED AS PROHIBITED GOODS, THEREBY ELIMINATING COOLPARSEL 'S LIABILITY. SEE, IF NECESSARY, CHAPTER 10

16.6 Delays in delivery only result in compensation if this has been agreed in writing with Coolparcel . The written agreement in question forms the basis of the terms that result in compensation. Subcontractors' terms for compensation in case of delays do not apply without this agreement between customer and Coolparcel . 

16.7 Coolparcel may under no circumstances be liable for indirect losses, operating losses, losses or losses other than those mentioned in these conditions. Coolparcel is similarly not responsible for any losses due to circumstances that can be characterized as work stoppage, force majUSre, terrorist strike, war, natural disasters, cyberattacks, etc.

16.8 Delays caused by customs authorities

16.8.1 Coolparcel is not responsible for shipments stranded with local customs authorities.

Release from local customs is solely the responsibility of the customer, sender and recipient.

16.8.2 No insurance may be claimed in respect of consignments in the custody of customs authorities.

16.8.3 Any costs associated with return from customs are borne solely by the customer. Including both return costs, customs, destruction, storage costs, or similar local handling costs. 


17. VENUE

17.1 All disputes concerning the cooperation agreement and these general conditions of business must be settled in accordance with US law. The court of Delaware, US must be the first instance of jurisdiction. 


18TH COMPLAINT

18.1 If you are not satisfied with the performance performed, you can contact customer service via the contact page at www.coolparcel.com

18.2 As a rule, you do not have a 2-year warranty as it is a service. Therefore, please
contact us immediately if you experience any problems.

18.3 COMPLAINT ON LOSS

18.3.1 If a package or package is missing from your shipment upon receipt, the recipient should inform the driver immediately if possible. Furthermore, the customer should contact Coolparcel within 3 working days of receipt, as an investigation requires urgent action and is naturally made more difficult with each passing day.

18.3.2 If Coolparcel is not contacted within 3 working days of actual or expected receipt, Coolparcel 's liability can be waived.

18.3.3 If an entire shipment has been lost, the customer must contact Coolparcel in writing via the contact form on the https://coolparcel.com/contact#/ within 90 days of expected receipt of the item. If this deadline is not met, Coolparcel 's liability will lapse. 

18.4 COMPLAINT IN THE FIELD OF DAMAGE

18.4.1 If your parcel is damaged, do the following within 3 working days to be entitled to possible compensation:

18.4.1.1 Always check the external condition of the goods on reception.

18.4.1.2 Document the damage by taking photos.

18.4.1.3 Contact Coolparcel via the contact page at www.coolparcel.com.

18.4.1.4 Provide order number and include image documentation.

18.4.2 The shipment including packaging must be stored so that coolparcel can inspect the damage personally for up to 4 weeks after the complaint has been notified, otherwise liability will be waived.

18.4.3 The recipient must prepare any damaged packages ready for collection at the delivery address in original packaging for up to 4 weeks after receipt, if desired by Coolparcel . If this is not possible, the customer and/or recipient may lose the right to compensation. 

18.4.4 IMPORTANT NB: PLEASE NOTE THAT SECTION 1.10 ALSO APPLIES TO THE SUBCONTRACTOR GLS, WITH THE EXCEPTION OF THE CONDITIONS FOR LIABILITY AND INSURANCE WHERE INSTEAD THE "GENERAL PROVISIONS OF THE NORDIC FREIGHT FORWARDING ASSOCIATION" (NSAB 2015) APPLY.

18.4.5 IMPORTANT: WHEN REFERRING TO THE "GENERAL PROVISIONS OF THE NORDIC FREIGHT FORWARDERS' ASSOCIATION" (NSAB 2015) IN CONNECTION WITH COMPENSATION AND INSURANCE, IT HAS THE ECONOMIC CONSEQUENCE, AMONG OTHER THINGS, THAT A MAXIMUM AMOUNT OF UP TO USD1 SDRS PER KILO CAN BE COVERED, WHICH IN USD PER 01.07.19 AMOUNTED TO APPROXIMATELY USD10 PER KILO.

 

19. LIMITATION PERIODS

19.1 All claims against Coolparcel must be made in writing as soon as reasonably practicable. In case of damage or shortfall in packages in a shipment, the customer or recipient must advertise to Coolparcel within 3 working days of delivery, otherwise all claims may lapse. 


20. RIGHT OF APPEAL

20.1 If you as a consumer want to complain about your purchase, please contact Coolparcel via https://coolparcel.com/contact#/

20.2 If we do not succeed in finding a solution, you can send a complaint by:

https://www.usa.gov/consumer-complaints


21. PERSONAL DATA POLICY

What do we do with your personal information
21.1 In order for you to enter into an agreement with us, we need the following information:

Name
Address Phone Number E-mail Address

21.2 We make the registration of your personal data for the purpose of providing the service to you.

21.3 The personal data is registered with Coolparcel and stored for five years, with a view to complying with the Accounting Act, after which the information is deleted.

21.4 When collecting personal data through our website, we ensure that this is always done by giving your express consent, so that you are informed of exactly what information is collected and why.

21.4.1 When a new business account is created, the system makes a credit rating of the EIN number. This credit rating is carried out automated without employee involvement, and is done in order to offer customers an invoice scheme and to secure Coolparcel from fraud and bad payers. 

21.4.2 The credit rating is carried out by CreditSafe and is not disclosed to others in any form. Risika's privacy policy can be found at https://www.creditsafe.com/us/en/more/about/our-data.html

21.5 We do not store customer information encrypted.

21.6 We do not transmit customer information encrypted. However, all payments are made via encrypted and

secure connections provided by Stripe cooperation.

21.7 Information provided to Coolparcel is in no way disclosed or sold to third parties, and we do not record any sensitive personal information.

21.8 In addition, we cooperate with a number of other companies, including freight suppliers, who store and process data. Companies only process information on our behalf and may not use it for their own purposes. 

21.9 We only work with data processors in the US or in countries that can provide your information with adequate protection.

21.10 The Review Page Trustpilot is granted access to personal data solely for the purpose of confirming the customer relationship with Coolparcel . The information provided to Trustpilot in this regard is in no way disclosed or sold to third parties by Trustpilot. 

21.11 As a registered with Coolparcel , you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights in accordance with the Personal Data Act and you are contacted by Coolparcel via the contact page at www.coolparcel.com.

 

22. NOTES

Prohibited goods: alcoholic beverages, Articles of particular value (e.g. works of art, antiques, gemstones, gold and silver), animal skins (not derived from farming/animal husbandry), ivory and ivory products, Dangerous substances/materials (according to IATA and ADR regulations), Perishable goods, Seeds, Live Animals, Furs, Money, tradable objects and debit cards with value, Plants, Pornographic material, Jewellery and watches (excluding jewellery and jewellery watches), exceeding USD 500 or equivalent in local currency per package1. Tobacco and tobacco products, Arms. Likewise, the following are prohibited: products of the ATA Carnet and all temporary exports and imports; goods of FCR, FCT and CAD (Cash Against Document); shipments with inherent defects which, by their nature, will tend to soil, weaken or damage persons, goods or equipment; goods the cargo of which is prohibited by law in the country of origin, transit or destination (e.g. ivory and ivory products); goods subject to excise duty (e.g. spirits) or requiring special facilities, safety precautions or authorisations. Under current law, certain goods may only be transported under prescribed conditions and certain goods may not be transported by air (e.g. liquids in glass containers).1 Jewellery and jewellery and watches for which the retail price is less than USD 150 per item and which do not contain precious metal(s) and/or stones. Common goods that could potentially be dangerous goods Airbags (may contain Air Bag inflators, Airbag elements or seat belt buckles.), Air conditioning equipment (May contain pressurized gas.) Spare parts for aircraft (May contain goods running on fuel that cannot be completely cleaned and therefore must be shipped regulated.), Spare parts for cars (May include carburettors, fuel lines, petrol tanks that may contain fuel.), Barometers (May indicate traces of mercury.), Batteries (Available in many variants and types. Several battery types are classified as hazardous materials. This includes car batteries, many lithium batteries, etc. Protection against short circuits is necessary, even for batteries not covered by hazardous materials regulations. Breathing apparatus (May mean pressurized oxygen cylinders.) Semen of bulls (May indicate presence of dry ice or liquefied gas.) Camping equipment (Can contain many different hazardous goods such as: ammunition, batteries, hobs, flammable gas, ignition fluids, flammable liquids, heat producing packages, lighters, matches (both those that can be turned on anywhere and safety matches), flares, STERNO fuel for cooking or heating - the frame in certain backpacks may contain liquids). Chainsaw and other kinds of power tools (Will most likely contain residues of fuel.), Chemical oxygen (May indicate presence of an oxygen machine.), Cigarette lighter (Also Lighters or Replenishment gas for lighters or torches may contain flammable gas or liquid.) Computer equipment (May contain unbreakable power supplies with batteries, magnets in speakers and printer ink). Construction tools (May indicate the presence of batteries, CO2 cartridges and other power sources, saws or generators running on fuel, radiators that can all contain fuel, torches with kerosene, paint, drying agent and dilution fluid). Cosmetic products (May contain flammable liquids). Cryotechnical liquid (Means a liquid gas with very low temperature to be shipped as a regulated product). Cylinder/Container/ Tank (May contain flammable, or non-flammable gas under pressure). Dental care devices/equipment (May contain hazardous chemicals such as resin, solvent, or gases). Drilling and mining equipment (May contain explosives, acids, lubricants, mercury or other dangerous goods). Electrical equipment (May contain powerful magnets, mercury in switches, or any of the batteries, or unbreakable power supplies containing batteries. Electrical appliances (May contain damp batteries, or lithium batteries. Although the batteries are not mentioned in the instructions, they should be protected from short circuits.) Engine parts (May include carburettors, fuel lines, petrol tanks that may contain fuel residues.) Fertilizer (Ammonium nitrate can oxidize.) Fire extinguishers or other fire extinguishing equipment (May contain pressurized gas or fuel-fueled equipment.)

Frozen food (May contain dry ice.) Gas (May indicate the presence of a flammable liquid such as gasoline, a flammable gas or non-flammable gas.) Kitchenware (May include paint, bleach, pressurized spray cans, and other dangerous goods.) Hunting equipment (May contain ammunition for small weapons or other camping-related goods.) Ice machine (May contain pressurized gas.) Laboratory equipment (May contain various hazardous materials.) Laundry equipment (May mean strong bleaches or oxidizing fabric treatments.) Gardening tools (Things such as, but not only, lawnmowers and garden trimmers may contain hazardous materials by virtue of fuel and/or batteries.) Lighters (whether or not lighters or refillable gas for lighters or torches may contain flammable gas or liquid.)

Spare parts (May contain glue, paint, sealant, solvent or other chemicals and gases.) Medicinal products (May contain flammable or corrosive chemicals, infectious substances or radioactive materials.) Mercury (The term "mercury"- may indicate a shipment that is regulated.) Motorized equipment (Which may contain fuel or batteries.) MSDS or Material Safety Data Sheet (may indicate that the product is dangerous. Make sure the shipment comes under analysis by an expert before it moves on.) Office supplies (May contain spray cans, with both flammable or non-flammable color, unbreakable power supplies with batteries.) Oxygen machines (Means prohibited chemical object that oxidizes and generates high heat temperatures.) Passenger Service Unit - PSU (May indicate the presence of an oxygen machine like those found in an aircraft.) Perfume (May contain flammable liquids.) PharmacUStical materials (May contain flammable liquids, radioactive medications, or other hazardous chemicals.) Photo equipment (May contain acids, corrosive materials, bleach, or toxic materials.) Drills, screwdrivers and other kinds of tools with rechargeable battery (May contain lithium batteries.) Refrigeration equipment (May contain pressurized gas.) Repair kits (May contain glue, paint, solvent, flammable gases, or other dangerous goods.) Tests for research (May contain several goods that are dangerous goods.) Polling equipment (May indicate the presence of electrical appliances, batteries, power supplies, and other regulated materials.) Swimming pool, Jacuzzi chemicals and spare parts (May contain oxidizing materials or other dangerous goods.) Thermometers (May indicate traces of mercury.), toolboxes (May contain explosives (rechargeable batteries), pressurized gas (spray cans), flammable glue or paint, corrosive liquids, etc.) Vaccines (May be packed in dry ice.) Poison (liquid, powder or other can be toxic.) Weather measurement equipment (May indicate the presence of appliances containing mercury.) Battery types (There are many types of batteries available today, and many fall under the Hazardous Materials Regulation when transporting them, and must therefore only be shipped through a delivery company contracted to ship dangerous goods.) Lead accumulators (Common in cars, electric wheelchairs, certain fixed power sources for computers and other applications. These batteries contain highly corrosive acid and can cause short circuits and thus fire.) Other car batteries (Tested batteries that are proven not to leak may be sent as non-hazardous material within the borders of the United States. Batteries and packages must be labeled with "NONSPILLABLE" or "NONSPILLABLE BATTERY") Lithium metal and lithium ion batteries, these batteries can be both rechargeable and non-rechargeable power sources, and are common in computers, mobile phones, cameras and other small electronic devices. If dropped, squashed or short-circuited, lithium batteries can develop very high heat temperatures and ignite. They are therefore very dangerous in case of fire.) Other batteries. 

Coolparcel complies with the air transport rules established by the International Air Transport Association (IATA) and the rules on road transport established by UN ADR and does not receive dangerous goods in its system – nationally or internationally. Local national rules also apply to road transport. Companies or private individuals who ship dangerous goods without proper labelling, documentation and packaging may be subject to significant financial and legal penalties. It is also important to remember the following when shipping goods with Coolparcel : 1 If you recycle packaging or boxes, make sure that old labels are removed. Labels labeled Dangerous Goods/Dangerous Goods on a package will cause the shipment to be restrained and examined, which will cause delays and inconvenience to you and your customer. 2 If you ship goods that could be confused with dangerous goods, if necessary, because of their unusual name, appearance, or otherwise, but are not, it would be advantageous to state clearly in the transit documents that the goods are 'not classified as dangerous goods'. This ensures that the shipment is not unnecessarily delayed. Any incorrect declarations will result in severe penalties for the sender.