Términos y condiciones

COOLPARCEL INC. - TERMS AND CONDITIONS

Valid from October 1, 2021

1. GENERAL

1.1 “Consignee” means the party to whom the consignment is sent.

1.2 “Consignor” means the party who has the last contact with the consignment before delivery to the freight company that handles the consignment.

1.3 “Coolparcel” means Coolparcel Inc., a Delaware corporation, with a principal place of business at 875 N. Michigan Ave., Suite 3950, Chicago, Illinois 60611. Phone: +1 816 301 6285 Email: info@coolparcel.com.

1.4 “Customer” means the person who either acts for himself, another person, or on behalf of a company as a proxy holder to place an order for a shipment with Coolparcel.

1.5 Please note that the Customer, payer, owner, sender and recipient are five legally responsible parties with different responsibilities, regardless of whether they are one and the same or different natural and / or legal persons. General law and case law apply unless otherwise stated in the present or suppliers' terms.

1.6 These business conditions form the basis of the agreement on which Coolparcel will transport packages, pallets, containers, moving goods and documents.

1.7 Unless special services have been agreed, the transport services that Coolparcel 's customer service must ensure are limited to the transport of the ordered consignment, and where it is relevant, to pick up and deliver the consignment.

1.8 Rejection of Shipment. Coolparcel offers freight on behalf of reputable freight companies, but does not ship itself and is not a universal carrier under the US Postal Act or other applicable national laws. Coolparcel therefore reserves the right, in its sole discretion, to refuse transportation of any package up to and including the time the package is submitted to Coolparcel or applicable supplier for the purpose of transportation. This also applies, for example, to packages that immediately meet the supplier’s conditions, but are assessed by the driver as unsuitable for transport, due to the nature of the contents, inadequate packaging in relation to the special nature of the contents or the like.

1.9 These terms and conditions apply to all of Coolparcel 's activities and services performed on behalf of the Customer, regardless of whether these are performed by Coolparcel or by Coolparcel's suppliers.

1.10 THESE TERMS AND CONDITIONS CONSTITUTE THE PRIMARY TERMS OF AGREEMENT WHICH ARE DIFFERENT FROM ONLY TO THE EXTENT THAT IS MENTIONED IN THESE TERMS AND CONDITIONS. DEVIATIONS ARE TAKEN FOR THE SECURITY OF THE GOODS AND LIMITATIONS THAT ARE SPECIFIC TO THE INDIVIDUAL SUPPLIERS, WHY IN THESE SITUATIONS REFERENCE TO THE SUPPLIERS'S AND THE TRADE OF THE SUPPLIERS.

Leman: https://us.leman.com/media/iofnpvrl/terms_and_conditions_of_services_us.pdf

USPS: https://about.usps.com/who/legal/terms-of-use.htm

FEDEX: https://www.fedex.com/en-us/terms-of-use.html

TNT: https://www.tnt.com/express/en_us/site/terms-conditions.html#

DHL: https://www.dhl.com/us-en/home/footer/terms-of-use.html

UPS: https://www.ups.com/us/en/help-center/legal-terms-conditions/service.page

1.11 Coolparcel uses suppliers such as UPS, USPS, DHL and FEDEX to provide Coolparcel 's services. Coolparcel seeks to handle the contact to these service providers on behalf of the Customer in case of any customer service tasks. Depending on the situation, however, there may be cases where it will be necessary for the Customer to communicate directly with the applicable supplier.

1.12 Terms that do not appear in these terms and conditions, or the terms and conditions of the referred supplier, or are not otherwise agreed to in writing between and signed by Coolparcel and the Customer shall be null and void and shall not apply.

2. PRICE

2.1 WHAT IS INCLUDED IN THE PRICE

2.1.1 The prices indicated include any fuel surcharges and are shown both with and without VAT, as applicable.

2.1.2 Prices of shipments outside the US are VAT-free and consequently charges etc. on shipments outside the US are also VAT-free.

2.1.3 The price is free of customs duties and duties, see section on customs and customs documents. The price is calculated based on the weight or size of the shipment, the so-called volume weight. 

2.1.4 Volume calculation is the transport industry's way of converting volume into a figure comparable to the weight of the shipment. To find the volume weight, you first multiply the length, width and height in inches or cm. Then divide by 5000. Ex (L x W x H)/5000. Some suppliers can use other volume calculation factors. 

2.1.5 The volume weight is held against the actual weight. The higher weight of the two is the basis for calculating the price. 

2.1.6 All shipments are measured and weighed electronically enroute to the recipient, and if there is a deviation from the information provided by the Customer, which makes the shipment more expensive than intended, Coolparcel reserves the right to re-invoice the Customer for the deviation, as well as to impose an after-invoicing fee of US $15 (ex. VAT) and, if necessary, reject the shipment. If the Customer orders and pays for larger or heavier shipments than the Customer actually gets transported, this does not result in the possibility of compensation or refund of the difference between ordered and factually measured and weighted shipment. 

2.1.7 The price is adjusted continuously and the price calculator's listing may therefore vary.

2.1.8 The price includes that the Customer is generally covered for losses through the selected supplier's insurance. In the event that the selected supplier does not offer cover, Coolparcel's standard insurance will take effect and provide the Customer with cover of up to US$100 (including VAT). If each supplier offers standard insurance, it is this insurance that covers the entire cost of the Customer. If further coverage is desired, the Customer can take out supplementary insurance through Coolparcel. Further information regarding insurance can be found in Section 15 "Insurance" below. 

2.1.9 The price of shipments is calculated based on the Customer's information entered (dimensions, weight, quantity, pick-up point, destination and desired level of service) in the price calculator, which is available at www.Coolparcel.com.

2.1.10 FOR THE AVOIDANCE OF DOUBT, IT IS THE CUSTOMER'S OWN AND SOLE RESPONSIBILITY TO ENSURE THAT THE INFORMATION ENTERED IS CORRECT. IF THE INFORMATION ENTERED IS INCORRECT AND DOES NOT MATCH, IT IS THE CUSTOMER ALONE WHO IS RESPONSIBLE FOR ANY ADDITIONAL COSTS AND EXPENSES THAT THIS MAY ENTAIL.

2.1.11 THE PRICE CALCULATOR AT WWW.COOLPARCEL.COM ALWAYS FORMS THE BASIS OF THE CUSTOMER'S PRICE UNLESS ANOTHER WRITTEN OFFER HAS BEEN RECEIVED FROM COOLPARCEL. THE PRICE STATED AND CONFIRMED DURING THE ORDER IS VALID AND IS CONSIDERED ACCEPTED WHEN THE ORDER HAS BEEN COMPLETED ON WWW.COOLPARCEL.COM.

2.2 EXPENSES NOT INCLUDED IN THE PRICE

2.2.1 Customer error, change or missing fees. In the event of a defect or defect on the part of the Customer, the Customer will be charged for any additional costs and expenses that this may entail in accordance with Article 11(1) of Directive 2001/18/EC or other applicable national law and regulations. Application of Coolparcel’s and suppliers' terms and conditions, depending on the nature of the error, may also result in the cancellation or revision of large parts of Coolparcel’s and freight suppliers' delivery times, guarantees and general liability. Fees are not limited to, but are primarily made through, the following standard rates:

2.2.1.1 Change of recipient address in error or redirection to a new address within the same zip code on the Customer's initiative US$10 (ex VAT)

2.2.1.2 Incorrect or deficient address US$10 (ex VAT)

2.2.1.3 Label not printed and affixed US$5 (ex VAT)

2.2.1.4 Non-system conform (not stackable), incomplete or inadequate packaging US$10 (ex VAT)

2.2.1.5 Misinformed weight or size, up to US$10 (ex VAT)

2.2.1.6 Exceeding the maximum weight and/or size of the supplier for dispatch to parcel shop US$10 (ex VAT)

2.2.1.7 Exceeding the freight supplier's maximum or minimum size for parcel transport US$20 (ex VAT)

2.2.1.8 Unsuccessful delivery attempts, denied receipt, no one present to receive at the address or failure to pick up in parcel shop resulting in new delivery attempt or return to sender US$10 (ex VAT)

2.2.1.8.1 Inability to deliver to the consignee shall be treated as denied receipt. Whether the recipient refuses to open the door or if the recipient is not at the address, it requires handling beyond the agreed one, which can result in additional costs and delays. 

2.2.1.9 Unsuccessful delivery attempts, denied receipt, no presence to receive at the address or non-collection resulting in delivery to parcel shop or depot US$5 (ex VAT)

2.2.1.10 Home recipient address (when business is selected) US$5 (ex VAT)

2.2.1.11 Using cancelled label - if the Customer cancels their purchase or for any other reason cancels a package label - and yet uses the cancelled package label, shall result in a fee of US$40 (ex VAT).

2.2.2 Beneficiary Dependent Expenditure

2.2.2.1 When the recipient refuses receipt, freight suppliers and authorities are given tasks and responsibilities that are beyond expectations and usually entail additional costs. Therefore, both suppliers and customs authorities etc. can collect cover for various expenses, as well as any costs associated with destruction or return. Any costs incurred in this connection are borne solely by the Customer, who will be invoiced for this purpose. 

2.2.2.2 In general, all costs related to return shipping are borne by the sender/Customer, and not Coolparcel.

2.2.2.3 The price of business shipments are based on easier access to professional recipients at the address. Therefore, most freight suppliers require a business recipient to meet a number of different requirements. This could include staffing during office hours, clear signage, located in commercial housing and the like. For the specific requirements, as mentioned in 1.10, we refer to the selected freight supplier's terms of business, which are also attached to the order confirmation. 

2.3 Supplementary Benefits

The following sections are products or services that can be purchased in addition to the freight that the Customer receives from the carrier. The various types of additional services extend the service that Coolparcel already offers.

2.4 Supplementary Insurance

If the Customer wants more than the insurance offered by the supplier carrier and more than the basic insurance offered by Coolparcel, then the Customer can take out supplementary insurance as further detailed in Section 15 below.

2.5 Urgent Treatment and Priority Insurance Management

2.5.1 When purchasing priority insurance management, Coolparcel actively seeks to clarify liability for any damages with priority over other casework. The purchase of urgent compensation means that any compensation for damage or loss will, where possible to clarify, be paid directly to the Customer before the often time consuming administrative procedures and transactions are completed. Once the supplier carrier has completed the full casework, assessment and possible payment of compensation, this compensation will accrue to Coolparcel. If there is less compensation from the carrier, the amount paid will be recovered.

2.5.2 If it turns out that the Customer has not complied with the general requirements for the shipment and terms of liability or if the replaced shipment appears after compensation has been paid, the full amount of compensation may be recovered.

2.5.3 Urgent compensation applies only to packages worth up to US$100.

2.5.4 For the avoidance of doubt, general terms of liability and compensation will still be in force and the Customer shall be responsible for complying with the requirements that the carrier makes for e.g. packaging, correct information, etc. to be entitled to compensation.

2.5.5 It is shall always be the carrier's own insurance and terms of compensation that are applicable and are only paid in advance by Coolparcel.

2.6 Monitoring Services Purpose

2.6.1 Monitoring services are an exceptional monitoring of the supplier's transport and administrative processing of the Customer's shipment, in order to

- Increase the Customer's ability to exercise due diligence,

- be able to react as early as possible to any problems,

- minimize the total delay when a shipment requires an action,

- increase the success rate of replacement of damaged shipments,

- increase the success rate of the search for lost consignments,

- increase the likelihood that the Customer's customs documents have been correctly completed, and

- increase the overall success rate of customs clearance.

Content.

2.6.2 Monitoring, for example, the track and trace information available through the chosen freight supplier, including both publicly available information and any information that the chosen supplier may make available to Coolparcel's systems. The frequency of queries and monitoring of the carrier's data depends on the selected service package and any limitations in the different systems of the carriers.

2.6.3 Informing the Customer of any situations that require the Customer to take responsibility and act in a timely manner to comply with applicable terms, conditions and customs rules in the countries concerned. When Coolparcel becomes aware of an irregularity, the Customer will be informed with a request to ensure that everything is correct and correct any errors. Coolparcel can often only provide information, instructions and guidance, and it is the Customer's responsibility to comply with the requirements and conditions that the supplier and any other party to the freight provide. Monitoring services are essential to pay close attention to the Customer's shipments.

Limitation.

2.6.4 Monitoring services are not a takeover of Customer responsibility. It is only a service that seeks to create greater success rates and fewer errors and losses by informing the Customer of their responsibilities in any situations that require action in connection with any customs documents and during transport. It is a service that gives Customers a better basis for being able to exercise due diligence to the greatest extent possible despite any limited experience with freight.

2.6.5 To be clear, Coolparcel does not offer shipping services and is not up to date with customs rules in the world's 251 countries and territories. It is therefore the sole responsibility of the Customer to ensure, for example through contact with various embassies and customs authorities, that all customs rules are complied with. Coolparcel's service is not a full-time guard, which the price also reflects, and is limited to informing the Customer about the challenges that Coolparcel recognizes or assumes may arise, based on the experience and knowledge Coolparcel has available to it. Once a potential challenge is recognized, the Customer and Coolparcel are notified seeking to clarify as much as possible what the current status is and what actions may have been required, prior to dialogue with the Customer. If action is required, this is still the Customer's responsibility, for example, compliance with customs rules may require the need for urgent communication with the recipient or similar requirements that Coolparcel does not have the physical opportunity to meet.

2.6.6 Coolparcel will inform the Customer of any requirements for action and, as far as possible, of their deadlines, and is not responsible either for the action itself or for meeting deadlines. It is the Customer's own responsibility to follow up on any deadlines and ensure that these are met.  Coolparcel discloses this information to the extent that Coolparcel has been informed of it by the supplier, but Coolparcel is not responsible for examining time limits or the like in the carrier's terms or customs rules.

2.6.7 Coolparcel shall not be held liable for any direct or indirect loss, damage, claim for damages or consequences of inaction before the expiry of any time limits, either on behalf of the Customer or by some actors or authorities, unless otherwise required to by applicable law. This responsibility rests solely with the Customer. Coolparcel is similarly not responsible for errors in the various systems, mail services, equipment, etc. of the carrier and/or suppliers, but is solely responsible for its own actions, unless otherwise directly provided by applicable law.

3. ORDER CONFIRMATION / INVOICE

3.1 Once ordered and paid, an invoice and address label are sent to the Customer by e-mail. In addition, these terms and conditions are sent to the applicable supplier used. 

3.2 FOR THE AVOIDANCE OF DOUBT, THESE TERMS AND CONDITIONS DETERMINE REQUIREMENTS FOR THE CUSTOMER'S PACKAGING AND PREPARATION OF THE SHIPMENT, THE SUPPLIER'S HANDLING, DELIVERY AND ANY COMPENSATION, ETC.

3.3 If the Customer has an invoice scheme and pays by invoice, the address label is sent by e-mail and the applicable invoice is sent at a later date.

3.4 Once the payment has been made by the Customer, the amount is reserved on the payment card used. When the address label is sent, the money is withdrawn from the payment card, as the address label acts as a part of the shipment. In pallet transport, the money is withdrawn from the card upon conclusion of the agreement, as the transmission of a carrier is a cost part of the ordered service. For the avoidance of doubt, please note that using the right of withdrawal before collection entails a fee for unsuccessful haulier driving for pickup. 

3.5 Invoice Scheme

3.5.1 It is possible for business Customers to pay by invoice. The agreement must be confirmed by Coolparcel in writing and requires a valid EIN number and a positive credit approval.

3.5.1.1 Payment via EIN

Public authorities and institutions as well as business Customers with an EIN number are free to use Coolparcel. When Customers shop via EIN, it is crucial that all orders contain any information necessary for payment to Coolparcel to take place. Lack of information can result in extensive work for Coolparcel with the tracking of the employee in question, permits and numbers etc. which is why a fee of US$100 will be charged.

3.5.2 Customers with invoice arrangements can trade freight up to the maximum amount for which they are credited, however, Coolparcel reserves the right to close invoice purchases when the maximum is reached or if Coolparcel becomes aware of factors that affect the current risk assessment of the Customer. In such cases, the Customer can normally continue to trade via credit card. 

3.5.3 If the Customer wants greater credit, the Customer can agree to a security deposit. In this case, the amount paid will be multiplied by a factor determined by Coolparcel and increase the credit by the calculated amount. The deposit paid is not remunerated and the Customer can have the deposit paid out at any time if the original credit has not been exceeded.

3.5.4 Unless otherwise separately agreed in writing with Coolparcel, all invoice Customer will receive a total invoice of all orders ordered during the week due seven (7) days after the invoice date, if the second payment deadline has not been agreed in writing. Coolparcel only sends invoices for the weeks in which the Customer has placed orders. Weekly invoicing is the chosen frequency regardless of the size of the business customer to ensure that it is possible to pay outstanding invoices even before they are due, provided that the credit is used to the maximum. 

3.5.5 The invoice sent by credit card payment is free of charge. For the weekly invoices sent to Customer on the invoice scheme, a fee of US$3 (ex VAT) per week is charged to cover the administrative expenses. 

3.5.6 Invoices are sent by the email specified under the "Invoice E-mail" field, and only the Customer is responsible for reading and responding to sent emails and ensuring that the correct email address has been provided.

3.5.7 Coolparcel reserves the right to terminate with immediate effect any agreement on invoices, credit and deposits if Coolparcel deems it necessary in its sole discretion.

3.6 In any dispute involving monies owed to Coolparcel, Coolparcel shall be entitled to all costs of collection, including reasonable attorneys’ fees and interest at 1.5% per month or the highest rate allowed by law, whichever is less unless a lower amount is agreed to by Coolparcel.

4. CANCELLATION/RIGHT OF WITHDRAWAL

4.1 As a rule, Coolparcel 's services are exempt from the right of withdrawal. If a purchase/order is cancelled, this can be cancelled upon request to Coolparcel either in writing, by e-mail or by telephone. If an e-mail is contacted, this must be marked with the heading "Cancellation", and sent to info@Coolparcel.com with the corresponding order number, order date, name and phone number. 

4.2 Cancellation can usually be made up to two (2) hours before the agreed pick-up time.

4.3 The money is returned to the bank account within 1 to 3 bank days to private Customers and companies that do not have invoice arrangements. However, this may vary depending on the credit card used for the purchase. 

4.4 Once the shipment has been picked up or delivered, the right of withdrawal terminates.

5. PACKAGE PICK-UP

5.1 When a service with pickup is selected, it is the Customer's responsibility to ensure that the shipment is properly packaged and ready for collection. For additional terms and conditions regarding pickup, please refer to the selected supplier's terms and conditions for the selected service attached to the order confirmation.

5.2 FOR THE AVOIDANCE OF DOUBT, NON-COMPLIANCE WITH THE REQUIREMENTS OF THE SELECTED SUPPLIER’S TERMS AND CONDITIONS MAY RESULT IN MATERIAL EXPENSES AND/OR LOSS OF SHIPMENT, AS WELL AS WAIVER OF LIABILITY ON THE PART OF COOLPARCEL AND THE SUPPLIER.

6. DELIVERY OF PACKAGE

6.1 When a delivery service is selected, it is the Customer's responsibility to ensure that the shipment is properly packaged and is delivered in a timely manner in accordance with the order placed. For terms and conditions regarding the place of filing, please refer to the selected supplier's terms and conditions for the selected service attached to the order confirmation. 

6.2 FOR THE AVOIDANCE OF DOUBT, NON-COMPLIANCE WITH THE REQUIREMENTS OF THE SELECTED SUPPLIER’S TERMS AND CONDITIONS MAY RESULT IN MATERIAL EXPENSES AND/OR LOSS OF SHIPMENT, AS WELL AS WAIVER OF LIABILITY ON THE PART OF COOLPARCEL AND THE SUPPLIER.


7. DELIVERY

7.1 FOR THE AVOIDANCE OF DOUBT, PLEASE NOTE THAT THE TRANSPORT TIME SPECIFIED IN THE PRICE CALCULATOR IS INDICATIVE, AND ANY GUARANTEES OR COMPENSATION FOR LATER DELIVERY THAN INDICATED DEPEND ON THE CHOSEN SUPPLIER'S TERMS AND CONDITIONS.

7.2 For terms and conditions of delivery, please refer to the selected supplier's terms and conditions for the selected service attached to the order confirmation.

7.3 FOR THE AVOIDANCE OF DOUBT, NON-COMPLIANCE WITH THE REQUIREMENTS OF THE SELECTED SUPPLIER’S TERMS AND CONDITIONS MAY RESULT IN MATERIAL EXPENSES AND/OR LOSS OF SHIPMENT, AS WELL AS WAIVER OF LIABILITY BY COOLPARCEL AND THE SUPPLIER.
 

8. DELAY

8.1 In some cases, there may be longer delivery times for the parcels to be cleared. Customs officers can always take out a package for inspection or pause the shipment until the information they need is present. Unfortunately, this will sometimes result in slightly longer delivery time than stated. Any intervention by public authorities which is not the result of actions by Coolparcel or suppliers shall nullify all delivery deadlines and any associated guarantees and their respective possibilities for compensation. 

8.2 For more information on delay compensation, see Section 16 - Limitation of Liability below.
 

9. SIZE AND WEIGHT OF THE PACKAGE

9.1 When ordering shipping, the Customer will only be offered services from suppliers who are able to handle a shipment with the stated data for dimensions and weight. If the physical consignment differs from the stated objectives, it may result in refusal of shipment or post-invoicing, as referred to in the price section. The sizes offered depend not only on the supplier's generally offered services and options, but also on the specific trade agreement concluded between Coolparcel and the specific supplier, which is why there may be suppliers who will not be offered in the price calculator, despite their capacity in direct trade. 

9.2 In the event of exceeding the individual supplier's maximum size and/or weight requirements, any guarantee of delivery time is nullified and Coolparcel and freight suppliers reserve the right to reject all or part of the shipments or impose fees for any costs that the shipment may entail.
 

10. CONTENTS OF THE PACKAGE

10.1 For the avoidance of doubt, please note that only content with correct value indication is to be considered as legal consignments. In case of doubt in any action for damages, items are valued at the documented cost price. Used items shall be valued at the lower of the following two amounts:

- the documented cost price; and

- the current turnover value content with demonstrably false value indication is categorized as prohibited goods, thereby eliminating Coolparcel 's liability.

10.2 Value Shipment

10.2.1 Shipments of e.g., jewelry, watches, works of art, antiques, gemstones, stamps, unique items, gold or silver must not exceed a value or declared value per shipment of more than US$ 1000 or equivalent in local currency, unless separately agreed with Coolparcel in writing.

10.2.2 For the avoidance of doubt, please note that shipments exceeding a value of US$1000 will, under no circumstances, result in compensation either from Coolparcel or suppliers if no specific additional insurance has been taken out on the value of the package. In addition, no amount in excess of the amount insured and/or declared on the any customs unless otherwise required by applicable law.

10.2.3 In the event of a discrepancy between any declared customs value and value expressed in the supplementary insurance, the minimum amount of the two will determine the amount of the compensation and, moreover, in accordance with the applicable rules on what can be insured.

10.2.3.1 For the avoidance of doubt, please note that Section 1.10 also applies to the suppliers with the exception of the conditions for liability and insurance where instead the general provisions of the Nordic Freight Forwarding Association" (NSAB 2015) apply.

10.2.3.2 when referring to the "general provisions of the Nordic Freight Forwarders' Association" (NSAB 2015) in connection with compensation and insurance, it has, among other things, the financial consequence that a maximum amount of up to 8.33 sdrs per kilo can be covered, which in US Dollars per 01.07.19 amounted to approx. 10 USD per kilo.

10.3 PROHIBITED GOODS AND DANGEROUS GOODS. FOR THE AVOIDANCE OF DOUBT, PLEASE NOTE THAT IT IS THE CUSTOMER'S RESPONSIBILITY TO ENSURE THAT NO PROHIBITED ITEMS ARE SENT. COOLPARCEL ASSUMES NO RESPONSIBILITY FOR PRE-SHIPMENT CHECKS. IF PROHIBITED GOODS ARE SHIPPED, COOLPARCEL'S LIABILITY SHALL BE NULL AND VOID, AND ANY EXPENSES ARISING FROM THE SHIPMENT OF PROHIBITED GOODS, INCLUDING CONSEQUENTIAL DAMAGES AND CLAIMS FROM THIRD PARTIES, ARE BORNE SOLELY BY THE CUSTOMER. THE DISPATCH OF PROHIBITED GOODS MAY, IN THE WORST CASE, RESULT IN CRIMINAL LIABILITY. 

10.4 Prohibited products not allowed to be shipped with Coolparcel:

10.4.1 Alcoholic beverages

10.4.2 Animal skins (from wild animals)

10.4.3 Paints

10.4.4 Easily marketable goods with value exceeding US$ 5000 are prohibited unless a separate agreement has been concluded with Coolparcel. Easily marketable goods can be works of art, antiques, gems, currency, gold, silver, jewelry, watches and the like. 

 

10.4.5 Products that are irreplaceable, including rare goods, goods no longer produced, collectors' items and the like.

10.4.6 Dangerous goods within the scope of the ADR Convention. These are generally objects which may be dangerous if not handled and transported according to certain requirements. Examples include pressurized containers, including deodorants with propellant, explosives, toxins and the like. A full list can be found on the National Police's website. 

10.4.7 Firearms

10.4.8 Furs

10.4.9 Ivory and ivory products

10.4.10 Live animals

10.4.11 Money and negotiable securities (e.g., cheques, bills of exchange, bonds, bank books, prepaid credit cards, equity notes or other securities)

10.4.12 Perishable goods

10.4.13 Personal effects (other than to the United States)

10.4.14 Plants

10.4.15 Pornographic material

10.4.16 Seeds

10.4.17 Tobacco and tobacco products

10.4.18 Goods which, in their form, are similar to or may be confused with dangerous goods or illegal goods. Examples include pranks and jokes, pranks and the like, which in its design can be perceived as dangerous. In case of need for this type of shipment, it is the Customer's responsibility to make a separate written agreement with Coolparcel before ordering shipping is considered legal. 

See note in Section 22 for Extended List.


11. PACKAGING

11.1 The Customer is responsible for adequate and sound packaging and labelling with an adequate address label per package (see Section 12 – Address Label).

11.2 Coolparcel does not control packaging and does not replace transport damage if it is considered that packaging was not sufficient and sound. Packages must be packaged, with both internal and external packaging, so that they can be treated in up to several packing sorting plants without injury.

11.3 For automated sorting to be possible, all shipments must be packaged so that they are stackable. Shipments that are wrapped in cardboard but are not box-shaped can incur costs and cause delays in automated sorting systems. Be aware of the selected supplier's specific requirements and terms and conditions. 

11.4 The outer packaging must be strong and intended, or at least suitable for, quality for global package transport. The material on the outer layer must be CARDBOARD, unless otherwise agreed in writing with Coolparcel prior to shipment.  The inner packaging must be tight shock absorbing material and must be adapted to its contents. All cavities in all directions must be filled with suitable material to protect the contents, even in the case of the shipment being turned upside down or sided during transport. The Customer shall ensure that there can be no displacement, pressure or shock, either between the objects or between the contents and sides of the packaging. For further description of the packaging requirements of the supplier concerned, please refer to the selected supplier's terms and conditions attached to the order confirmation.

11.5 For the avoidance of doubt, pay special attention to the fact that non-compliance with packaging requirements can result in costs and waivers of claims.

11.6 In the case of transport damage, the following are not covered by basic or supplementary insurance, but are still covered by loss:

11.6.1 Porcelain and glass and ceramics.

11.6.2 Electronics (applies to all electrical items)

11.6.3 Technical equipment, including flat panel monitors, computer, IT, laser equipment

11.6.4 Further information on compensation and insurance in the event of transport damage and loss is further developed in Sections 15 and 16 - Insurance / Limitation of liability

11.7 It is the responsibility of the Customer to know and comply with the marking requirements of the U.S. Customs and Border Protection, the regulations of the U.S. Food and Drug Administration, and all other requirements, including regulations of Federal, state and/or local agencies pertaining to the merchandise and/or shipment or transportation. Coolparcel shall not be responsible for action taken or fines or penalties assessed by any governmental agency against the shipment because of the failure of the Customer to comply with the law or the requirements or regulations of any governmental agency or with a notification issued to the Customer by any such agency.

12. ADDRESS LABEL

12.1 It is the Customer's duty to ensure that there is an address label on each package or pallet in the shipment. The address label to be used is sent from Coolparcel to the email address provided by the Customer. It is the Customer's responsibility to forward the address label to the sender if the sender and customer are not one and the same.

12.2 For the avoidance of doubt, it is not allowed to change the address label sent, as information is read on the barcode. If the address label is changed or damaged/incomplete at collection, Coolparcel and the supplier's responsibility for the safety of the shipment will be nullified, without the possibility of a claim for compensation from the Customer if the package is damaged or lost. Any additional costs associated with the handling of the package are borne solely by the Customer.

13. CUSTOMS DUTIES

13.1 It is mandatory for customs duties and services imported/exported, and the chosen supplier or local broker conducting customs clearance is entitled to charge for customs clearance, as well as for any related expenses including, but not limited to, charges for handling, storing, returning and any destruction of the shipment.

13.1.1 It is the Customer's responsibility to be import registered, as required by applicable law, prior to ordering import shipments, and failure to register imports can result in fees and delays in which case Coolparcel 's obligations and financial liability may be reduced or forfeited.

13.2 Coolparcel is not a legal party to the shipment and in no way participates in the customs clearance process and therefore has neither responsibility nor powers in relation to the customs clearance process itself. Therefore, Coolparcel cannot change a customs clearance or related expenses in any form but can only offer to assist in communication between the parties. For the avoidance of doubt, customs and related matters are 100% the responsibility of the Customer, Coolparcel can only assist.

13.3 As a result, since Coolparcel is not a party to customs clearance, Coolparcel bears no financial responsibility for customs clearance or customs-related expenses and can only pass on same between the parties. Similarly, Coolparcel bears no responsibility for customs administrative obligations, but only provides service to assist the Customer and parties to the customs shipment, in their compliance with the authorities' administrative requirements. To be clear, the Customer has more responsibility than the recipient.

13.4 Customs and VAT expenditure will, as a rule, be collected by the beneficiary. If the consignee refuses receipt and/or refuses to pay, it is the responsibility of the consignor to cover the costs of customs handling, including, but not limited to, charges for handling, storing, returning and any destruction of the shipment. This is a global legal term that the sender assumes when ordering the shipment. In this way, a beneficiary cannot unknowingly incur an expense.

13.5 Similarly, it is the Customer's full responsibility to ensure that any other requirements, such as permits, registrations and the like, are prepared in a timely and correct manner and in accordance with applicable law.

13.6 For the calculation/specification of duties and other possible administrative requirements, Coolparcel refers to the customs authorities of the exporting and receiving country.

14. CUSTOMS DOCUMENT

14.1 In the case of shipments outside the US, a customs document (also often referred to as proforma invoice/commercial invoice or similar) must be completed and one of the packages must be printed and affixed to the consignment. A further two (2) copies must be printed and given to the supplier. 

14.2 In the event of errors or defects in the completion, printing, affixing and delivery of the customs document by the customer, Coolparcel 's obligations lapse and any expenses are the sole responsibility of the customer.

15. INSURANCE

15.1 As a rule, the shipment is covered for losses through the insurance of the chosen supplier, in accordance with the terms and conditions of the supplier concerned. In the event that the selected supplier does not offer cover, Coolparcel's standard insurance will take effect and provide the customer with coverage of up to US$500 If the applicable supplier offers standard insurance, it is that insurance that covers the entire customer's expense.

15.2 For the avoidance of doubt, please note that shipments exceeding a value of US$5,000 will under no circumstances result in compensation either from Coolparcel or the applicable supplier if no specific additional insurance has been taken out on the value of the package. In addition, no amount in excess of the amount insured and/or disclosed on any customs documents in accordance with this Section 15 may be claimed, unless otherwise provided by applicable law. 

15.3 In the event of a discrepancy between any declared customs value and the value indicated in the supplementary insurance, the minimum amount of the two will determine the amount of compensation and, moreover, according to the rules in force as to what can be insured.

15.4 For the avoidance of doubt, please note that only content with correct value indication is to be considered as legal shipments. In case of doubt in any action for damages, items are valued at the documented cost price. Used items shall be valued at the lower of the following two amounts:

- the documented cost price; and
- the current value of the items.

Content with demonstrably false value indication is categorized as prohibited goods, thereby eliminating Coolparcel 's liability. See Section 10 above.

15.5 If no supplementary insurance is taken out, compensation against Coolparcel will not be claimed for amounts exceeding the basic coverage of the US$100. Any insurance coverage that the Customer wants that exceeds Coolparcel's basic insurance or the insurance of the chosen supplier will only be possible if supplementary insurance is taken out by the Customer.

15.6 Supplementary insurance will cover loss or damage to goods which cannot be categorized as prohibited or dangerous goods. However, it will not cover transport damage to objects covered by Section 11 - Packaging. 

15.7 FOR THE AVOIDANCE OF DOUBT, SENDING THE CUSTOMER’S PROHIBITED OR DANGEROUS GOODS, COULD ALSO RESULT IN A CLAIM FOR DAMAGES AND THE CUSTOMER WOULD BE LIABLE FOR SAME AND FOR PERSONAL INJURY IN ACCORDANCE WITH SECTION 10.

15.8 The coverage limit is listed in the following in Section 16 on Limitation of Liability.

[15.9 FOR THE AVOIDANCE OF DOUBT, PLEASE NOTE THAT SECTION 1.10 ALSO APPLIES TO THE SUPPLIER GLS, WITH THE EXCEPTION OF THE CONDITIONS FOR LIABILITY AND INSURANCE WHERE [INSTEAD THE "GENERAL PROVISIONS OF THE NORDIC FREIGHT FORWARDING ASSOCIATION" (NSAB 2015) APPLY.

15.10 IMPORTANT: WHEN REFERRING TO THE "GENERAL PROVISIONS OF THE NORDIC FREIGHT FORWARDERS' ASSOCIATION" (NSAB 2015) IN CONNECTION WITH COMPENSATION AND INSURANCE, IT HAS THE ECONOMIC CONSEQUENCE, AMONG OTHER THINGS, THAT A MAXIMUM AMOUNT OF UP TO US$1 SDRS PER KILO CAN BE COVERED, WHICH IN US$ PER 01.07.19 AMOUNTED TO APPROXIMATELY US$10R PER KILO.]

16. LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTY

16.1 Coolparcel is responsible for ensuring that the price calculator on the website is accurate and for the delivery of a packing label that is functional when printed and matches the freight offered and ordered. In addition, Coolparcel offers various forms of customer service, such as guidance on good shipping practices, additions to the suppliers' product such as improved insurance of the shipment's content and the like, as well as parts of communication with the suppliers in order to assist the Customer.

16.1.1 If the Customer does not comply with these terms and conditions, Coolparcel 's liability in the event of damage or loss may be nullified.

16.2 Without the purchase of supplementary insurance, under no circumstances can any claim be made against Coolparcel for amounts exceeding the basic insurance cover of US$100

16.3 For the avoidance of doubt, please note that shipments exceeding a value of US$1,000 will under no circumstances result in compensation either from Coolparcel or the applicable supplier if no specific additional insurance has been taken out on the value of the package. In addition, no claim may be made for amounts in excess of the amount insured, and/or are disclosed on any customs documents in accordance with Section 10, unless otherwise required by applicable law.

16.4 In the event of a discrepancy between any declared customs value and the value indicated in the supplementary insurance, the minimum amount of the two will determine the amount of compensation and, moreover, in accordance with the rules then in force as to what can be insured.

16.5 For the avoidance of doubt, please note that only content with correct value indication is to be considered as legal shipments. In case of doubt in any action for damages, items are valued at the documented cost price. Used items shall be valued at the lower of the following two amounts:

- The documented cost price; and
- The current value of the items.

Content with demonstrably false value indication is categorized as prohibited goods, thereby eliminating Coolparcel 's liability. See Section 10 above.

16.6 Delays in delivery only result in compensation if this has been agreed in writing signed by Coolparcel. Such written agreement will form the basis of the terms that result in compensation. Supplier’s terms for compensation in case of delays shall not apply without such a written agreement between Customer and Coolparcel. 

16.7 Coolparcel shall not be liable for losses, damages, delays, wrongful or missed deliveries or nonperformance, in whole or in part, of its responsibilities under these terms and conditions, resulting from circumstances beyond the control of either Coolparcel or its suppliers, including but not limited to: (i) acts of God, including flood, earthquake, tornado, storm, hurricane, power failure, pandemic, epidemic or other severe health crisis, or other natural disaster; (ii) war, hijacking, robbery, theft or terrorist activities; (iii) incidents or deteriorations to means of transportation, (iv) embargoes, (v) civil commotions or riots, (vi) defects, nature or inherent vice of the goods; (vii) acts, breaches of contract or omissions by Customer, shipper, consignee or anyone else who may have an interest in the shipment, (viii) acts by any government or any agency or subdivision thereof, including denial or cancellation of any import/export or other necessary license; or (ix) strikes, lockouts or other labor conflicts.

16.8 Delays caused by customs authorities. Coolparcel is not responsible for shipments stranded with local customs authorities. Release from local customs is solely the responsibility of the Customer, sender and recipient. No insurance claims may be made in respect of consignments in the custody of customs authorities. Any costs associated with return from customs are borne solely by the Customer. Including, but not limited to, return costs, customs, destruction, storage costs, or similar local handling costs. 

16.9 CUSTOMER’S USE OF COOLPARCEL.COM AND ITS CONTENT AND COOLPARCEL’S SERVICES IS AT CUSTOMER’S SOLE RISK. UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, SHALL COOLPARCEL BE LIABLE TO CUSTOMER OR TO ANY PARTY CLAIMING THROUGH CUSTOMER FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES IN TORT, CONTRACT, PRODUCT LIABILITY OR UNDER ANY OTHER THEORY OF LAW RESULTING FROM THE ACCESS TO OR USE OF INSIGHT INFORMATION OR THE INTERNET, OR CUSTOMER’S ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE; INSIGHT INFORMATION OR THE INTERNET, INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM LOSS OF USE, PROFITS, DATA, OR BUSINESS, AND DAMAGE TO CUSTOMER’S INTERNAL COMPUTER SYSTEMS EVEN IF COOLPARCEL, OR AN AUTHORIZED REPRESENTATIVE OF COOLPARCEL, HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

16.10 COOLPARCEL AND ITS CONTENT AND SERVICES ARE PROVIDED "AS IS". COOLPARCEL DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, REGARDING ANY SUCH CONTENT AND CUSTOMER’S ABILIITY OR INABILITY TO USE COOLPARCEL.COM AND ITS CONTENT OR ANY OF COOLPARCEL’S SERVICES.

16.11 COOLPARCEL EXPRESSLY DISCLAIMS AND EXCLUDES ALL WARRANTIES REGARDING COOLPARCEL.COM AND ITS CONTENT, COOLPARCEL’S SERVICES AND THE FUNCTIONING OF THE INTERNET WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. COOLPARCEL DOES NOT WARRANT THAT COOLPARCEL.COM OR ANY OF ITS CONTENT OR ANY COOLPARCEL SERVICES WILL MEET ALL OF CUSTOMER’S REQUIREMENTS OR THAT ITS OPERATIONS WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT ANY DEFECT WITHIN COOLPARCEL.COM OR ANY OF ITS CONTENT OR ANY COOLPARCEL SERVICES WILL BE CORRECTED. FURTHERMORE, COOLPARCEL DOES NOT WARRANT NOR MAKE ANY REPRESENTATION REGARDING THE RESULTS OF CUSTOMER’S USE OF COOLPARCEL.COM OR ANY OF ITS CONTENT OR ANY COOLPARCEL SERVICES IN TERMS OF CAPABILITY, CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. NO ORAL OR WRITTEN INFORMATION, REPRESENTATION OR ADVICE GIVEN BY COOLPARCEL OR AN AUTHORIZED REPRESENTATIVE OF COOLPARCEL SHALL CREATE A WARRANTY.

17. INDEMNITY AGAINST LIABILITY ARISING FROM THE IMPORT GOODS

The Customer agrees to indemnify and hold Coolparcel harmless from any claims and/or liability arising from the importation or exportation of goods which violates any federal, state and/or other laws or regulations and further agrees to indemnify and hold Coolparcel harmless against any and all liability, loss, damages, costs, claims and/or expenses, including but not limited to reasonable attorneys’ fees, which Coolparcel may hereafter incur, suffer or be required to pay by reason of claims by any government agency or private party. In the event that any action, suit or proceeding is brought against Coolparcel by any government agency or private party, Coolparcel shall give notice in writing to the Customer by mail at its address on file with Coolparcel. Upon receipt of such notice, the Customer, at its own expense, shall defend against such action and take all steps as may be necessary or proper to prevent the obtaining of a judgment and/or order against Coolparcel.

18. GOVERNING LAW AND JURISDICTION

These terms and conditions and the transactions entered into in connection herewith shall be governed by and construed in accordance with the laws of the United States and the State of Illinois, excluding its conflict of laws provisions. If for any reason a court of competent jurisdiction finds any provision of these terms and conditions, or a portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible. Any cause of action with respect terms and conditions and the transactions entered into in connection herewith must be instituted within one (1) year after the claim or cause of action has risen or be barred and must be brought in a court of competent jurisdiction within Cook County, Illinois.

18. COMPLAINT

18.1 If you are not satisfied with Coolparcel’s service, you can contact customer service via the contact page at www.coolparcel.com. Please contact us immediately if you experience any problems.

18.2 Complaint on Loss

18.2.1 If a package or package is missing from your shipment upon receipt, the recipient should inform the driver immediately if possible. Furthermore, the Customer should contact Coolparcel within five (5) business days of receipt, as an investigation requires urgent action and is naturally made more difficult with each passing day. If Coolparcel is not contacted within five (5) business days of actual or expected receipt, Coolparcel 's liability can be considered waived and nullfied.

18.2.2 If an entire shipment has been lost, the Customer must contact Coolparcel in writing via the contact form on the https://coolparcel.com/contact#/ within 90 days of expected receipt of the item. If this deadline is not met, Coolparcel 's liability will be nullified. 

18.3 Complaint in the Field of Damage

18.3.1 If your parcel is damaged, do the following within five (5) business days to be entitled to possible compensation:

18.3.1.1 Always check the external condition of the goods on reception.

18.3.1.2 Document the damage by taking photos.

18.3.1.3 Contact Coolparcel via the contact page at www.coolparcel.com.

18.3.1.4 Provide order number and include image documentation.

18.4.1 The shipment including packaging must be stored so that Coolparcel can inspect the damage for up to four (4) weeks after the complaint has been notified, otherwise liability will be waived.

18.4.2 The recipient must prepare any damaged packages ready for collection at the delivery address in original packaging for up to four (4) weeks after receipt, if desired by Coolparcel. If this is not possible, the Customer and/or recipient may lose the right to compensation. 

18.4.3 IMPORTANT FOR THE AVOIDANCE OF DOUBT, PLEASE NOTE THAT SECTION 1.10 ALSO APPLIES TO THE SUPPLIER GLS, WITH THE EXCEPTION OF THE CONDITIONS FOR LIABILITY AND INSURANCE WHERE INSTEAD THE "GENERAL PROVISIONS OF THE NORDIC FREIGHT FORWARDING ASSOCIATION" (NSAB 2015) APPLY.

18.4.4 IMPORTANT: WHEN REFERRING TO THE "GENERAL PROVISIONS OF THE NORDIC FREIGHT FORWARDERS' ASSOCIATION" (NSAB 2015) IN CONNECTION WITH COMPENSATION AND INSURANCE, IT HAS THE ECONOMIC CONSEQUENCE, AMONG OTHER THINGS, THAT A MAXIMUM AMOUNT OF UP TO US$1 SDRS PER KILO CAN BE COVERED, WHICH IN US$ PER 01.07.19 AMOUNTED TO APPROXIMATELY US$10 PER KILO.]

19. COMPLETE AGREEMENT AND AMENDMENT

These terms and conditions shall constitute the complete agreement of the parties with respect to the subject matter and supersedes any and all prior or contemporaneous discussions, statements, understandings, representations or agreements, written or oral, regarding the subject matter. No amendment to or modification of these terms and conditions will be binding on Coolparcel without Coolparcel’s written consent.

20. RIGHT OF COMPLAINT

20.1 If you as a consumer want to complain about your purchase, please contact Coolparcel via https://coolparcel.com/contact#/

20.2 If we do not succeed in finding a solution, you can send a complaint by:

https://www.usa.gov/consumer-complaints


21. PERSONAL DATA POLICY

What do we do with your personal information:

21.1 In order for you to enter into an agreement with us, we need the following information: name, address, phone number and e-mail address.

21.2 We make the registration of your personal data for the purpose of providing the service to you.

21.3 The personal data is registered with Coolparcel and stored for five (5) years, with a view to complying with applicable laws and regulations, after which the information is deleted.

21.4 When collecting personal data through our website, we ensure that this is always done by giving your express consent, so that you are informed of exactly what information is collected and why.

21.4.1 When a new business account is created, the system makes a credit rating of the EIN number. This credit rating is carried out automatically without employee involvement and is done in order to offer the Customer an invoice scheme and to secure Coolparcel from fraud. 

21.4.2 The credit rating is carried out by CreditSafe and is not disclosed to others in any form. Risika's privacy policy can be found at https://www.creditsafe.com/us/en/more/about/our-data.html

21.5 We do not store encrypted Customer information.

21.6 We do not transmit encrypted Customer information. However, all payments are made via encrypted and secure connections provided by Stripe.

21.7 Information provided to Coolparcel is in no way disclosed or sold to third parties, and we do not record any sensitive personal information.

21.8 In addition, we cooperate with a number of other companies, including freight suppliers, who store and process data. Companies only process information on our behalf and may not use it for their own purposes. 

21.9 We only work with data processors in the US or in countries that can provide your information with adequate protection.

21.10 The Review Page Trustpilot is granted access to personal data solely for the purpose of confirming the Customer relationship with Coolparcel. The information provided to Trustpilot in this regard is in no way disclosed or sold to third parties by Trustpilot. 

21.11 As a registered with Coolparcel , you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights in accordance with applicable law and you are contacted by Coolparcel via the contact page at www.coolparcel.com.

22. NOTES

Prohibited goods: alcoholic beverages, Articles of particular value (e.g. works of art, antiques, gemstones, gold and silver), animal skins (not derived from farming/animal husbandry), ivory and ivory products, Dangerous substances/materials (according to IATA and ADR regulations), Perishable goods, Seeds, Live Animals, Furs, Money, tradable objects and debit cards with value, Plants, Pornographic material, Jewelry and watches (excluding jewelry and jewelry watches), exceeding US$500 or equivalent in local currency per package 1. Tobacco and tobacco products, Arms. Likewise, the following are prohibited: products of the ATA Carnet and all temporary exports and imports; goods of FCR, FCT and CAD (Cash Against Document); shipments with inherent defects which, by their nature, will tend to soil, weaken or damage persons, goods or equipment; goods the cargo of which is prohibited by law in the country of origin, transit or destination (e.g. ivory and ivory products); goods subject to excise duty (e.g. spirits) or requiring special facilities, safety precautions or authorizations. Under current law, certain goods may only be transported under prescribed conditions and certain goods may not be transported by air (e.g., liquids in glass containers). 1 Jewelry and jewelry and watches for which the retail price is less than US$150 per item and which do not contain precious metal(s) and/or stones. Common goods that could potentially be dangerous goods Airbags (may contain Airbag inflators, Airbag elements or seat belt buckles.), Air conditioning equipment (May contain pressurized gas.) Spare parts for aircraft (May contain goods running on fuel that cannot be completely cleaned and therefore must be shipped regulated.), Spare parts for cars (May include carburetors, fuel lines, petrol tanks that may contain fuel.), Barometers (May indicate traces of mercury.), Batteries (Available in many variants and types. Several battery types are classified as hazardous materials. This includes car batteries, many lithium batteries, etc. Protection against short circuits is necessary, even for batteries not covered by hazardous materials regulations. Breathing apparatus (May mean pressurized oxygen cylinders.) Semen of bulls (May indicate presence of dry ice or liquefied gas.) Camping equipment (Can contain many different hazardous goods such as: ammunition, batteries, hobs, flammable gas, ignition fluids, flammable liquids, heat producing packages, lighters, matches (both those that can be turned on anywhere and safety matches), flares, STERNO fuel for cooking or heating - the frame in certain backpacks may contain liquids). Chainsaw and other kinds of power tools (Will most likely contain residues of fuel.), Chemical oxygen (May indicate presence of an oxygen machine.), Cigarette lighter (Also Lighters or Replenishment gas for lighters or torches may contain flammable gas or liquid.) Computer equipment (May contain unbreakable power supplies with batteries, magnets in speakers and printer ink). Construction tools (May indicate the presence of batteries, CO2 cartridges and other power sources, saws or generators running on fuel, radiators that can all contain fuel, torches with kerosene, paint, drying agent and dilution fluid). Cosmetic products (May contain flammable liquids). Cryotechnical liquid (Means a liquid gas with very low temperature to be shipped as a regulated product). Cylinder/Container/ Tank (May contain flammable, or non-flammable gas under pressure). Dental care devices/equipment (May contain hazardous chemicals such as resin, solvent, or gases). Drilling and mining equipment (May contain explosives, acids, lubricants, mercury or other dangerous goods). Electrical equipment (May contain powerful magnets, mercury in switches, or any of the batteries, or unbreakable power supplies containing batteries. Electrical appliances (May contain damp batteries, or lithium batteries. Although the batteries are not mentioned in the instructions, they should be protected from short circuits.) Engine parts (May include carburetors, fuel lines, petrol tanks that may contain fuel residues.) Fertilizer (Ammonium nitrate can oxidize.) Fire extinguishers or other fire extinguishing equipment (May contain pressurized gas or fuel-fueled equipment.)

Frozen food (May contain dry ice.) Gas (May indicate the presence of a flammable liquid such as gasoline, a flammable gas or non-flammable gas.) Kitchenware (May include paint, bleach, pressurized spray cans, and other dangerous goods.) Hunting equipment (May contain ammunition for small weapons or other camping-related goods.) Ice machine (May contain pressurized gas.) Laboratory equipment (May contain various hazardous materials.) Laundry equipment (May mean strong bleaches or oxidizing fabric treatments.) Gardening tools (Things such as, but not only, lawnmowers and garden trimmers may contain hazardous materials by virtue of fuel and/or batteries.) Lighters (whether or not lighters or refillable gas for lighters or torches may contain flammable gas or liquid.)

Spare parts (May contain glue, paint, sealant, solvent or other chemicals and gases.) Medicinal products (May contain flammable or corrosive chemicals, infectious substances or radioactive materials.) Mercury (The term "mercury"- may indicate a shipment that is regulated.) Motorized equipment (Which may contain fuel or batteries.) MSDS or Material Safety Data Sheet (may indicate that the product is dangerous. Make sure the shipment comes under analysis by an expert before it moves on.) Office supplies (May contain spray cans, with both flammable or non-flammable color, unbreakable power supplies with batteries.) Oxygen machines (Means prohibited chemical object that oxidizes and generates high heat temperatures.) Passenger Service Unit - PSU (May indicate the presence of an oxygen machine like those found in an aircraft.) Perfume (May contain flammable liquids.) Pharmaceutical materials (May contain flammable liquids, radioactive medications, or other hazardous chemicals.) Photo equipment (May contain acids, corrosive materials, bleach, or toxic materials.) Drills, screwdrivers and other kinds of tools with rechargeable battery (May contain lithium batteries.) Refrigeration equipment (May contain pressurized gas.) Repair kits (May contain glue, paint, solvent, flammable gases, or other dangerous goods.) Tests for research (May contain several goods that are dangerous goods.) Polling equipment (May indicate the presence of electrical appliances, batteries, power supplies, and other regulated materials.) Swimming pool, Jacuzzi chemicals and spare parts (May contain oxidizing materials or other dangerous goods.) Thermometers (May indicate traces of mercury.), toolboxes (May contain explosives (rechargeable batteries), pressurized gas (spray cans), flammable glue or paint, corrosive liquids, etc.) Vaccines (May be packed in dry ice.) Poison (liquid, powder or other can be toxic.) Weather measurement equipment (May indicate the presence of appliances containing mercury.) Battery types (There are many types of batteries available today, and many fall under the Hazardous Materials Regulation when transporting them, and must therefore only be shipped through a delivery company contracted to ship dangerous goods.) Lead accumulators (Common in cars, electric wheelchairs, certain fixed power sources for computers and other applications. These batteries contain highly corrosive acid and can cause short circuits and thus fire.) Other car batteries (Tested batteries that are proven not to leak may be sent as non-hazardous material within the borders of the United States. Batteries and packages must be labeled with "NONSPILLABLE" or "NONSPILLABLE BATTERY") Lithium metal and lithium ion batteries, these batteries can be both rechargeable and non-rechargeable power sources, and are common in computers, mobile phones, cameras and other small electronic devices. If dropped, squashed or short-circuited, lithium batteries can develop very high heat temperatures and ignite. They are therefore very dangerous in case of fire.) Other batteries. 

Coolparcel complies with the air transport rules established by the International Air Transport Association (IATA) and the rules on road transport established by UN ADR and does not receive dangerous goods in its system – nationally or internationally. Local national rules also apply to road transport. Companies or private individuals who ship dangerous goods without proper labelling, documentation and packaging may be subject to significant financial and legal penalties. It is also important to remember the following when shipping goods with Coolparcel: 1. If you recycle packaging or boxes, make sure that old labels are removed. Labels labeled Dangerous Goods/Dangerous Goods on a package will cause the shipment to be restrained and examined, which will cause delays and inconvenience to you and your customer. 2. If you ship goods that could be confused with dangerous goods, if necessary, because of their unusual name, appearance, or otherwise, but are not, it would be advantageous to state clearly in the transit documents that the goods are 'not classified as dangerous goods'. This ensures that the shipment is not unnecessarily delayed. Any incorrect declarations will result in severe penalties for the sender.