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1. What is causing delays in UPS deliveries?
Answer: The COVID-19 pandemic has caused a surge in online shopping, leading to an increase in package volume for UPS and other delivery companies. This, combined with staffing shortages due to illness and safety precautions, has resulted in delays in some deliveries.
2. Is UPS experiencing any service disruptions due to weather?
Answer: UPS closely monitors weather conditions and takes steps to minimize disruptions to service. However, severe weather events such as hurricanes, snowstorms, and wildfires can impact delivery times and cause temporary service suspensions in affected areas.
3. How is UPS addressing concerns about package theft?
Answer: UPS offers several options to help prevent package theft, including requiring a signature for delivery, allowing customers to redirect packages to a UPS Access Point location for pickup, and offering a service called UPS My Choice that allows customers to track and manage their deliveries. Additionally, UPS has partnered with law enforcement agencies to investigate and prosecute package theft crimes.