If FedEx doesn’t deliver on time, the company may offer a refund or credit for the shipping charges, depending on the specific circumstances and the service level chosen. Customers can also contact FedEx customer service to inquire about the status of their shipment and any potential compensation for the delay. It’s important to communicate with FedEx to understand the reasons for the delay and to explore potential solutions.
1. What happens if FedEx doesn’t deliver on time?
If FedEx fails to deliver a package on the guaranteed delivery date, the customer may be eligible for a refund or credit for the shipping charges. However, there are certain exceptions and limitations to this policy, so it’s important to review the terms and conditions of the specific shipment.
2. Can I file a claim if FedEx doesn’t deliver on time?
Yes, customers can file a claim for a refund or credit if FedEx fails to deliver a package by the guaranteed delivery date. The claim process typically involves providing details about the shipment and the circumstances surrounding the late delivery.
3. What steps should I take if FedEx doesn’t deliver on time?
If a FedEx shipment is not delivered on the guaranteed delivery date, customers should first check the tracking information to see if there are any updates or reasons for the delay. If necessary, they can contact FedEx customer service to inquire about the status of the shipment and explore options for filing a claim or seeking compensation for the late delivery.