FedEx defines delivery exception as a situation where a package is unable to be delivered to its intended recipient due to unforeseen circumstances. This could include a wrong address, a recipient not being available to receive the package, or a package being damaged during transit. In such cases, FedEx will make every effort to resolve the issue and deliver the package as soon as possible. Customers can track their packages and receive updates on any delivery exceptions through the FedEx website or mobile app.
1. What is a delivery exception according to FedEx?
Answer: A delivery exception is an event that occurs when a package is unable to be delivered to its intended recipient. This can be due to a variety of reasons, such as an incorrect address, a damaged package, or a recipient not being available to receive the package.
2. How does FedEx handle delivery exceptions?
Answer: When a delivery exception occurs, FedEx will typically attempt to resolve the issue and deliver the package as soon as possible. This may involve contacting the recipient to obtain additional information or attempting to deliver the package to a nearby location for pickup.
3. What should I do if my package has a delivery exception?
Answer: If your package has a delivery exception, you should contact FedEx as soon as possible to determine the reason for the exception and to find out what steps need to be taken to resolve the issue. Depending on the situation, you may need to provide additional information or take other actions to ensure that your package is delivered successfully.