If you didn’t receive your UPS package, the first step is to check the tracking information on the UPS website or app. This will give you an idea of where your package is and if there were any delivery attempts made. If the tracking information shows that the package was delivered but you didn’t receive it, check with your neighbors or anyone else who may have accepted the package on your behalf.
If you still can’t locate your package, contact UPS customer service as soon as possible. They will be able to investigate the issue and provide you with a resolution. It’s important to act quickly, as UPS has a limited time frame for filing claims for lost or stolen packages.
In the future, consider using UPS My Choice, a free service that allows you to track your packages, receive delivery alerts, and even redirect packages to a different address or UPS location if needed. This can help ensure that you receive your packages on time and without any issues.
1. What should I do if I didn’t receive my UPS package?
If you didn’t receive your UPS package, the first step is to check the tracking information on the UPS website or app. This will give you an idea of where your package is and when it is expected to arrive. If the tracking information shows that the package has been delivered but you haven’t received it, contact UPS customer service immediately to report the issue.
2. How long should I wait before reporting a missing UPS package?
If your UPS package is delayed or hasn’t arrived, it’s important to wait at least 24 hours after the expected delivery date before reporting it as missing. Sometimes packages can be delayed due to weather conditions or other unforeseen circumstances. If your package still hasn’t arrived after 24 hours, contact UPS customer service to report the issue.
3. What information do I need to provide when reporting a missing UPS package?
When reporting a missing UPS package, you will need to provide your tracking number, the date the package was expected to be delivered, and your contact information. You may also be asked to provide a description of the package and its contents. Be sure to have this information ready when you contact UPS customer service to help expedite the process of locating your missing package.