If UPS damages your package, you should immediately contact UPS customer service and file a claim. You will need to provide evidence of the damage, such as photos or videos, and proof of the value of the contents. UPS will investigate the claim and may offer a settlement or reimbursement for the damage. It is important to act quickly and follow UPS’s procedures to ensure that you receive fair compensation for the damage.
1. What should I do if UPS damages my package?
If UPS damages your package, you should immediately contact the sender of the package and inform them of the damage. The sender will then file a claim with UPS to receive compensation for the damage.
2. Will UPS reimburse me for the full value of my damaged package?
UPS will reimburse you for the declared value of your package, up to a maximum of $100. If the declared value of your package is higher than $100, you can purchase additional insurance from UPS to cover the full value of your package.
3. How long does it take for UPS to process a claim for a damaged package?
The processing time for a claim for a damaged package can vary depending on the complexity of the claim. However, UPS typically processes claims within 10 business days of receiving all necessary documentation and information.